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Business Forecast Systems · 5 hours ago

Software Support and QA Analyst

Waltham, MA

Full-time

Hybrid

New Grad, Entry Level

Business Forecast Systems (BFS) is a software development and sales firm located in Waltham, Massachusetts, known for its Forecast Pro product line. They are seeking an entry-level Software Support and QA Analyst to provide technical support to customers and contribute to software quality assurance testing.

ComputerSoftware

Hiring Manager

Sarah Darin

Responsibilities

Quickly demonstrate product expertise

Handle technical support calls/emails

Meet clients via Microsoft Teams to troubleshoot product issues and ensure customer success

Perform software quality assurance testing and report findings to the development team

Maintain and update website

Experience/familiarity with PHP or equivalent web design languages is a plus

Client database (Salesforce) support

Support internal IT needs as needed

Qualification

Software quality assuranceTechnical supportSalesforceWeb technologiesMicrosoft OfficeOratory skillsWindowsPHPInterpersonal skills

Required

Bachelors in Statistics, Economics, Computer Science or related field

Excellent interpersonal and oratory skills

Proficiency in Windows and Microsoft Office

Preferred

Experience/familiarity with PHP or equivalent web design languages is a plus

Familiarity with web technologies or Salesforce is a plus

Benefits

Competitive salaries

Excellent benefits

Company

Business Forecast Systems

Business Forecast Systems, Inc. is a premier provider of forecasting education.

Founded in 1986

Belmont, Massachusetts, USA

11-50 employees

http://www.forecastpro.com/

Funding

Current Stage

Early Stage

Leadership Team

Eric Stellwagen

Co-founder & CEO

Company data provided by crunchbase