Motion · 10 hours ago
Customer Service Supervisor
Tucson, AZ
Full-time
Onsite
Mid Level
3+ years expMotion Industries is seeking a Customer Service Supervisor to oversee the daily planning and tasks of the Customer Service Representatives. This role involves monitoring performance metrics, providing feedback, and ensuring quality and productivity in the customer service department.
Industrial
Responsibilities
Monitors and evaluates performance metrics
Observes, ask questions, and coaches employees to detect variations and improve quality and productivity measures. Put corrective actions in place
Identifies training needs and conducts training on operating procedures and other work guidelines
Maintains a high level of communication with internal departments (e.g., Purchasing, Accounts Receivable) and coordinate with Outside Sales, Operations, and division leadership to achieve division goals
Create and/or improve department processes in conjunction with other areas. Facilitate change. Utilize lean tools and methodology
Provide assistance and guidance to Customer Service Representatives and Account Representatives
Facilitate communications on inquiries and orders; expedite orders/quotes; update customers as needed
Coordinates approval on pricing levels that deviate from system pricing and RMA/CM requests
Ensures Customer Service Representatives follows ISO/quality guidelines and manages daily reporting
Provides buy/sell guidance on non-stock inquiries
Performs the duties of a Customer Service Representative at times for customer responsiveness
Performs other duties as assigned
Qualification
Required
Typically requires a bachelor's degree and three (3) to five (5) years of related experience
Leadership, communication, relationship and people management skills required
Analytical and mathematic skills required
Financial acumen required
Reliability, organization and attention to detail required
Customer relations skills including but not limited to skillful listening, presentation, strong critical thinking and problem solving
Benefits
Options for healthcare coverage
401(k)
Tuition reimbursement
Vacation
Sick
Holiday pay
Company
Motion
Motion serves the industrial marketplace with MRO (maintenance, repair, and operation) replacement parts and services through a network of over 600 locations across North America.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2008-09-02Acquired
Leadership Team
Patrick Cummings, CPA, CGMA
Senior Vice President & CFO
Scott Feldbush
SVP and CIO
Recent News
2025-09-12
2025-06-10
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