Imagen Technologies · 15 hours ago
Clinical Applications Analyst
United States
Full-time
Remote
Mid Level
$70K/yr - $105K/yr
4+ years expImagen Technologies is building the AI-enabled teleradiology practice of the future. They are seeking a Clinical Applications Analyst to support radiologists by ensuring clinical applications are stable, well-configured, and optimized for efficient patient care.
Artificial Intelligence (AI)BiotechnologyHealth CareHealth DiagnosticsPrimary and Urgent CareSoftware
Responsibilities
Lead and support successful radiologist onboarding by acting as a subject matter expert for Imagen’s clinical applications, ensuring systems are configured, tested, optimized, and supported to enable efficient reading workflows from day one
Partner with clinical teams to identify and implement workflow improvements that enhance radiologist efficiency and reduce friction in daily operations
Train radiologists and clinical staff on application usage, best practices, and support processes to maximize uptime and productivity
Proactively monitor application health and stability, maintaining 99% system uptime and rapidly addressing emerging issues
Troubleshoot complex clinical application issues and drive issues to resolution in coordination with internal teams, vendors, and customers
Develop and maintain strong vendor relationships to stay informed on upgrades, enhancements, and opportunities for workflow optimization
Provide day-to-day guidance and support to Level 1 support team members to ensure accurate, timely responses within defined SLAs
Participate as a member of the Level 2 support team, including participation in the on-call rotation, to support critical clinical operations
Flexibility to provide coverage outside of normal business hours as needed
Qualification
Required
Bachelor's degree or equivalent practical experience, with 4+ years supporting clinical or radiology systems in a production healthcare environment, consistently delivering high levels of customer and clinician satisfaction
Deep understanding of DICOM and working knowledge of HL7 interfaces, including their impact on imaging workflows and downstream clinical systems
Demonstrated, end-to-end understanding of the full lifecycle of an imaging exam, including acquisition, routing, interpretation, reporting, communication, and archiving
Proven expertise in radiology and teleradiology workflows, including the roles of radiologists, technologists, support teams, and referring providers
Hands-on experience supporting and optimizing one or more of the following clinical applications in a live environment: eRAD PACS, 3M M*Modal Fluency, Studycast, Volpara (or equivalent systems)
Strong written, verbal, and presentation skills, with the ability to communicate effectively with radiologists, clinical staff, operational leaders, and vendors
Benefits
Equity
Benefits
Company
Imagen Technologies
Making High-Quality Healthcare Accessible To Everyone We are creating a new standard in primary care, using front line diagnostic testing and first-of-its-kind AI to bring world-class diagnostic care into every doctor’s office.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$134.32MKey Investors
Casdin CapitalThreshold
2021-02-05Series C· $75M
2018-09-07Series B· $40M
2017-03-13Series A· $14.32M
Leadership Team
Alex Dresner
Co-Founder and CEO
R
Rob Lindsey
Chief Technology Officer, Co-Founder
Recent News
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