ClearHello · 16 hours ago
Technical Sales Specialist
Escondido, CA
Full-time
Hybrid
Mid Level
$68K/yr - $84K/yr
3+ years expClearHello is a human-centric communications company that helps clients build a reliable online presence. The Technical Sales Specialist is responsible for bridging technical expertise with sales acumen to educate clients and sell complex technical communications products and services, driving business growth by understanding customer needs and providing tailored solutions.
Domain RegistrarMessagingSMSTelecommunicationsWeb Hosting
No H1B
Responsibilities
Propose, present, and sell customized products and services in alignment with client business objectives by matching them with optimal solutions
Create and conduct compelling sales presentations and customized technical demonstrations to showcase product capabilities that serve as solutions to client needs
Proactively engage and collaborate with Development, Sales, and Products teams to achieve unified and defined business objectives by leveraging knowledge of products and services to align company offerings with client needs
Utilize keen technical, persuasion, and active listening skills to understand customer needs to suggest and sell product solutions to meet those needs
Customize sales strategy by understanding critical customer needs and utilizing internal product and brand knowledge
Partner with stakeholders as needed to drive strategic deals, analyze customer requirements, and prepare technical sales proposals
Proactively identify and secure new business opportunities to expand existing client portfolios
Provide pre-sales support by answering technical inquiries and participating in sales meetings
Frequently collaborate with the Development team to provide post-sales support to customers, including technical troubleshooting and customer training, to ensure optimal satisfaction with our products and services
Provide ad hoc troubleshooting and informative overviews (via phone, video, and screen share) as they arise to help end users overcome challenges and address their questions before and after purchase
Relay client feedback to Development and Product teams and follow up as needed to support clients inquiries and services needs
Communicate with stakeholders by providing analytics and status of open proposals
Utilize CRM to follow up on client proposals, status, and communication
Manage multiple complex proposals simultaneously with clarity, accuracy, and confidence
Update and communicate with sales teammates, department colleagues and leadership on a consistent basis
Other tasks as assigned by leadership
Qualification
Required
A minimum of three years of sales and customer service support experience
Strong technical background, preferably in the IP-based voice/communications industry
Strong experience using, understanding, and communicating about JSON data structures
Ability to read API documentation and interact with it using tools such as cURL, Postman or Bruno
Understanding of automated systems, and internet and cloud-based systems
Experience on the Linux command line and familiarity with MySQL and javascript and/or other scripting languages a plus
Ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences
Experience working cross-functionally with teams
Demonstrated relationship-building, problem solving and analytical abilities
Ability to clearly and concisely convey ideas in both verbal and written form
Excellent interpersonal and communication skills with a passion for developing and maintaining strong client relationships to increase customer satisfaction and loyalty
Self-motivated and target-driven with a proven track record of meeting or exceeding business and sales objectives
Demonstrable experience in presenting technical products and services to customers, providing expert advice and troubleshooting customer queries
Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions
Artfully deploy sales strategies and negotiation skills to close deals
Represent the company and internal and external clients with courtesy and professionalism
Strong organizational skills and attention to detail, with a demonstrated ability to work independently, manage multiple projects, prioritize, and manage a high volume of tasks, deadlines, requirements, and decisions
Proven ability to efficiently work in a remote team environment with support from leadership
Benefits
Company paid medical, dental, and vision insurance.
Company matching to a Simple IRA.
Flexible time off and paid holidays.
Remote work arrangements.
A supportive, cohesive, and inclusive work environment where all employees are critical to the success of the company and have regular connectivity meetings with leads.
Career development potential, mentorship, and training within a supportive, fun, and growing company.
Company
ClearHello
ClearHello delivers phone, text, web, domain, and hosting services to support business and personal communications.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
B
Brian Scott
Chief Technology Officer
Company data provided by crunchbase