ClearFuze Networks, Inc. · 4 months ago
On-Site Help Desk Engineer
ClearFuze Networks - Santa Monica
Full-time
Onsite
New Grad, Entry Level
$25/hr - $40/hrClearFuze Networks, Inc. is a provider of custom IT solutions for growing businesses. They are seeking a Service Desk Engineer to provide high-quality technical support, manage incoming tickets, and ensure minimal disruption to client operations while contributing to overall client satisfaction.
ConsultingInformation ServicesInformation Technology
Responsibilities
Provide top notch support for client inquiries via phone, email, or remote tools
Troubleshoot and resolve hardware, software, and network issues both remotely and on-site
Configure and support user devices, including desktops, laptops, printers, and mobile devices
Document, categorize, and prioritize incoming tickets
Escalate complex or unresolved issues to the escalations engineer, service desk manager, or vendor resources as needed
Track and manage incidents through their lifecycle in the ticketing system
Deliver clear and timely updates to clients regarding ticket status
Provide end-user training and best practices as necessary
Perform routine system checks, ensuring the health and security of client environments
Monitor the performance of client systems, networks, and applications to proactively identify potential issues
Ensure the stability and optimal performance of centralized services, including file servers, backups, and cloud-based applications
Identify and recommend improvements or optimizations for client systems to enhance performance and reliability
Ensure compliance with SLA terms, security policies, and best practices
Maintain detailed documentation of tickets, troubleshooting steps, and solutions
Qualification
Required
Strong technical skills in troubleshooting hardware, software, and network issues
Ability to communicate effectively with clients
Experience in managing incoming tickets and tracking incidents through their lifecycle
Proficiency in configuring and supporting user devices, including desktops, laptops, printers, and mobile devices
Experience in performing routine system checks and monitoring client systems
Knowledge of compliance with SLA terms, security policies, and best practices
Ability to deliver clear and timely updates to clients regarding ticket status
Experience in providing end-user training and best practices
Ability to document, categorize, and prioritize incoming tickets
Experience in escalating complex or unresolved issues to appropriate resources
Company
ClearFuze Networks, Inc.
Whether you need employee onboarding support, stronger cybersecurity, or virtual CIO services, ClearFuze creates custom IT solutions that help growing businesses thrive in Los Angeles and beyond.
Founded in 2002
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Magan LaFleur
Client Success Partner
Recent News
2026-01-22
Company data provided by crunchbase