College of the Holy Cross · 19 hours ago
Alumni Engagement Office Coordinator
Worcester, MA
Full-time
Onsite
Entry Level
$22.50/hr - $23.50/hr
2+ years expThe College of the Holy Cross is dedicated to fostering a culture of professionalism and mutual respect. They are seeking an Alumni Engagement Office Coordinator to support a team in managing alumni activities, communications, and event registrations, while ensuring efficient operations within the office.
CommunitiesEducationFinance
Responsibilities
Represent the Office of Alumni Engagement in verbal and written communications with external audiences. Respond knowledgeably about Advancement division and direct inquiries appropriately. Liaise with campus departments (e.g. Dining Services, Facilities, ITS, Conference Services and Graphic Arts) to support programs. Facilitate information requests from Academic departments
Oversee Reunion registration program for 2500+ guests. Hire, train and supervise student Reunion registration team. Develop, document, and manage Reunion processes, ensuring that staff and other resources are efficiently utilized. Manage work-flow and troubleshoot online registration and credit card payment and refund program. Liaise with ITS and software vendor regarding registration program issues
Manage high volume schedule of email communications for Alumni Relations. Manage content and creation of alumni benefits electronic newsletter. Compose text and design emails using email marketing tool. Use judgment to schedule emails in coordination with Advancement Communications calendar. Create online event and registration pages for alumni events. Collaborate with and train colleagues on use of online engagement tools. Resolve all technical issues (administrative or user side) with online engagement tools. Assess effectiveness and make recommendations to the Senior Director for changes. Serve as Alumni Relations' liaison for technical support to vendor. Attend training and support sessions for the product
Manage office and individual staff procurement cards as well as vendor reimbursements. Maintain attendance list of alumni/guests and ensure appropriate coding in database. Produce alumni profiles of event attendees. Create event nametags. Ensure accurate and timely updates for online events calendar. Respond to alumni travel inquiries, process and coordinate registrations and maintain a list of alumni travelers. Develop office procedures and update regularly. Prepare and maintain all Alumni Association meeting, committee and organizational documents, notices and records. Manage logistical and dining services needs for Association meetings and events. Staff registration table at events
Qualification
Required
Incumbents must have a minimum of two years of related experience
Must be highly organized, detail oriented, and have the ability to work competently and efficiently in a multi-task environment with the ability to prioritize responsibilities
Must be focused, motivated to learn, and flexible to change
Must have excellent written communication and interpersonal skills including phone manner and personal presentation. Initiative, good judgment and sensitivity to confidential information required
Must possess an aptitude for and commitment to learning new systems and applications
Fluency with Microsoft and Google Suite for document and spreadsheet management
Strong sense of the mission of the College
Preferred
Bachelor's degree preferred
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Company
College of the Holy Cross
College of the Holy Cross is a highly selective, four-year, undergraduate, liberal arts institution.
501-1000 employees
H1B Sponsorship
College of the Holy Cross has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (10)
2023 (4)
2022 (10)
2021 (2)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
David Shettler
Chief Information Officer
John F. Hill
Chief Communications Officer
Recent News
2026-02-04
2025-11-12
2025-10-09
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