Shippo · 8 hours ago
Fraud Operations Analyst
United States
Contract
Remote
Entry Level
$66K/yr - $89K/yr
1+ years expShippo is a company focused on providing excellent shipping solutions for merchants through innovative logistics technology. As a Fraud Operations Analyst, you will be responsible for investigating fraud patterns and protecting merchants and carriers from fraudulent activities.
B2BE-CommerceLogisticsSoftwareSupply Chain Management
Responsibilities
Review and triage alerts flagged by Sift, Stripe RADAR, and internal reports
Investigate suspicious accounts and transactions; recommend and execute account actions where appropriate
Maintain performance metrics and SLA adherence
Document findings with clarity and consistency in Shippo’s fraud management tools
Educate customers on best practices for safe shipping, account security, and preventing fraudulent activity
Collaborate with Customer Support and Operations on escalations
Embody Shippo’s values — curiosity, ownership, and compassion — in every investigation
Qualification
Required
1–3 years of experience in shipping and logistics, focusing on fraud prevention, trust & safety, or customer service
Strong analytical and communication skills; high attention to detail
Proven track record of meeting SLAs or productivity targets in an operational environment
Comfort working in multiple systems (e.g., Sift, Stripe, Looker)
Experience working in a remote or distributed environment with a proven track record of maintaining high output
Integrity and sound judgment when handling sensitive data and decisions
Desire to learn and grow within a mission-driven team
Benefits
Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
Take-as-much-as-you-need vacation policy & flexible working
One week-long company wide winter slow down
3 Volunteer Days Off (VTOs)
WFH stipend to set up your home office
Charity donation match up to $100
Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings
Company
Shippo
Shippo is a shipping platform with tools for label creation, tracking, and carrier comparisons, saving time and cost.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$154.28MKey Investors
Bessemer Venture PartnersD1 Capital PartnersUnion Square Ventures
2021-06-02Series E· $50M
2021-02-23Series D· $45M
2020-04-07Series C· $30M
Leadership Team
Simon Kreuz
Co-Founder
Olivier Adler
CFO
Recent News
Digital Commerce 360
2026-01-17
2026-01-16
2025-12-29
Company data provided by crunchbase