Crossover · 15 hours ago
Technical Support Specialist, Alpha (Remote) - $60,000/year USD
United States
Full-time
Remote
Mid Level
$30K/yr - $60K/yr
3+ years expCrossover is a company focused on transforming educational support systems through AI-powered solutions. The Technical Support Specialist will engage in direct troubleshooting and resolution of complex issues across various educational applications and systems, utilizing both human judgment and AI capabilities.
Information Technology & Services
Responsibilities
Examine intricate tickets escalated by AI platforms, deploy human judgment in domains where AI underperforms, then enhance the AI system to eliminate those gaps
Combine technical human judgment and AI functionality to provide outstanding customer support, concentrating on sophisticated problems that AI cannot yet independently address
Qualification
Required
Must be located in North or South America
At least 3 total years of experience in a technical customer support role
Basic coding skills for the purpose of troubleshooting/bug fixes
Troubleshooting Skills: Explaining complex issues in simple terms, demonstrating strong problem understanding, recommending relevant troubleshooting strategies, proposing multiple solution paths, and showing attention to detail
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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