HSG Laser US · 2 hours ago
(Senior) Service Engineer
Texas, United States
Full-time
Hybrid
Mid, Senior Level
$45/hr - $55/hr
2+ years expHSG Tech Inc. is an American subsidiary of HSG Laser, a fast-growing supplier in the global metal forming solution industry. The Senior Service Engineer will be responsible for training, installation, and maintenance of HSG tech machinery in the Chicago showcase space and for equipment purchased by customers in the US region.
Consumer Goods
No H1B
Hiring Manager
Kanaan Childers, CSP, MSHR
Responsibilities
Provide key objective management (proper machinery installation, proper accessory management and proper understanding of service data)
Optimize work order organization, safe tool use and customer data reporting
Demonstrate understanding of expense reimbursement documentation and customer service evaluations
Partner with internal Sales, marketing, finance, customer service and R&D teams to support stake holder objectives
On-time completion of equipment installation, commission and maintenance tasks while following the company’s strict safety and quality guidelines
Analyze and find root cause of maintenance impediments, debug system errors and propose system improvements
Participate and prepare company held trainings regarding technical process, company regulation and technician job duties
Conduct customer visits monthly for routine service maintenance while promoting related value add-on services
Provide one-to-one training and guidance for new hired service team member
Qualification
Required
Two years of working experience in related industry
Technical know-how: installation, debugging and maintenance on 6KW+ equipment
Comprehension of circuit diagrams
Familiar with CAD or SOLIDWORKS design software
Familiar with mechanical principles
Detail & deadline-oriented; well organized
Excellent verbal and written communication skills
Good interpersonal skills; ability to interact with staff across matrix partners
Electrician's certification
Fitter's certification
Benefits
Flexible work from home options available.
Company
HSG Laser US
HSG Laser USA is the U.S. arm of HSG Laser, a global leader in laser cutting and metal shaping technology.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase