Natixis Corporate & Investment Banking · 20 hours ago
Production Support Lead - VP
NYC Metro Area
Full-time
Hybrid
Senior Level
$145K/yr - $180K/yrNatixis Corporate & Investment Banking is looking for a Production Support Lead to coordinate incident resolutions and improve IT service delivery across multiple teams. The role involves overseeing the IT Run Framework and managing project portfolios related to Market Data & Access while ensuring effective communication with stakeholders.
Financial Services
Responsibilities
Coordinate incident resolutions across various IT teams locally and globally, and escalation to management
Provide guidance to incident resolution and participate to resolutions of major incidents
Ensure IT Run Framework is followed by team members, including systematic tracking of incidents, data quality of incident description and action plans tracking
Ensure and be responsible for major incident communication to business and IT stakeholders
Follow up on action plans and post-mortem on major incidents, across various IT teams
Be the liaison with Operational Risks for major IT incidents
Participate to KPIs preparation and presentation to stakeholders
Ensure continuous improvement of support service level offered to users
Oversee project portfolio related to Market Data & Access domain
Assist with coordination for remediation projects and actions related to Market Data domain across various IT teams
Qualification
Required
Bachelor Degree in Computer Science
Experience in IT Support Analyst functions and/or IT business analysis for Front to Back Office in the Finance industry
Knowledge of financial Products (Structured Products, Equity Options, Securities Lending, TRS, Repo, Interest Rate Derivatives and term structures, Credit bonds, CLO…) and their trade workflows
Knowledge and experience of business processes and applications: Equity trade execution and booking (Fidessa, Dash, Markitwire, Sophis or similar…), Rates, Fx and Credit Markets Trades and booking gateways (Bloomberg, ION, …), Pricing, P&L and Risk management (Summit, Murex, Sophis….) Settlement and accounting (Calypso, Summit…)
Experience with complex applicative cartography
Knowledge of SQL is a plus
Strong communication skills
Ability to quickly prioritize and multi-task in a fast-paced environment on multiple applications
Strong customer service focus
Strong analytical and problem-solving skills
Detail oriented with the ability to multi-task
Strong interpersonal and organizational skills
Preferred
Previous project management experience is a plus
Knowledge in Agile practices and methodologies is a plus
Benefits
Natixis also offers a generous benefits package, and you may be eligible for a discretionary incentive award depending on company and individual performance.
Company
Natixis Corporate & Investment Banking
Natixis Corporate & Investment Banking is a financial institution offers banking, finance and capital markets services.
Founded in 2006
5001-10000 employees
H1B Sponsorship
Natixis Corporate & Investment Banking has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (7)
2023 (2)
2022 (5)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$28.34M2024-07-15Debt Financing· $28.34M
Leadership Team
Morin Stephane
Deputy CEO
Olivier Delay
Americas CEO
Recent News
2026-01-19
2026-01-19
Company data provided by crunchbase