University of Iowa Research · 19 hours ago
Administrative Services Coordinator
Iowa City, Iowa, United States
Full-time
Onsite
Entry Level
1+ years expThe University of Iowa Research is seeking an Administrative Services Coordinator to support the efficient operations of the University Counseling Service. This role involves coordinating administrative functions, managing documentation, and providing exceptional customer service to clients and staff.
Research
No H1B
Responsibilities
Provide professional front-desk reception and customer service to clients, staff, and visitors
Manage scheduling for staff and clients using Titanium (EHR), Outlook Calendar, and Microsoft Teams
Coordinate meetings and events, including logistics, room reservations, virtual links, and IT support
Organize and maintain departmental documentation using Microsoft Word, DocuSign, Excel, Qualtrics, and SharePoint
Apply University financial policies; manage purchase card transactions, reconcile statements, and track expenditures
Support onboarding and training of new staff and trainees; maintain onboarding schedules and documentation
Monitor and maintain office supplies, equipment functionality, and workspace cleanliness
Serve as a liaison for internal and external communications, including UCS service updates and inquiries
Assist with crisis management protocols and provide support during emergency situations
Manage and analyze call data and survey results to support service improvements
Maintain and update the Community Provider Database (CPD) in collaboration with Mental Health Navigators
Provide rotational on-site coverage across UCS locations to ensure continuous administrative support
Qualification
Required
A Bachelor's degree in related field to the position or an equivalent combination of education and additional experience
Experience (typically 1 year or more) working in an administrative/office support role of closely related
Working proficiency with office and tele-mental health support tools including word processing, and email software
Basic understanding and experience of working in teams and in collaborative work models
Excellent written, verbal, and interpersonal communication skills
Experience creating and maintaining a welcoming and respectful environment
Preferred
Experience working with electronic medical records software (e.g. EHR systems such as Titanium)
Experience working with Sharepoint, DocuSign, Teams, Zoom, and Excel
Experience working in a healthcare or mental health setting
Experience working in a college or University setting
Benefits
Exceptional health coverage
University-paid life insurance
Robust retirement plans
Generous leave policies
24/7 support services
Well-being resources
Access to UI Health Care specialists
Advanced training
Leadership development
Tuition assistance
Company
University of Iowa Research
The Office of the Vice President for Research is committed to forging new frontiers of discovery by providing resources and support to researchers and innovators at the University of Iowa, to promote a culture of creativity that enriches the campus, the state, and the world.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase