Ford Motor Company · 2 hours ago
Senior Site Reliability Engineer
Dearborn, MI
Full-time
Hybrid
Senior Level
7+ years expFord Motor Company is focused on shaping the future of mobility through advanced technology. As a Senior Site Reliability Engineer, you will ensure the reliability, performance, and scalability of the Ford Service Reservation Platform, employing SRE and platform engineering principles to enhance customer experience and optimize incident management.
AutomotiveAutonomous VehiclesManufacturingTransportation
Responsibilities
Lead the implementation and continuous evolution of Site Reliability Engineering (SRE) practices to ensure exceptional high availability, performance, and scalability for the Ford Service Reservation Platform and its applications
Define, implement, and rigorously maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets for key services, directly aligning reliability goals with critical business and customer outcomes
Generate regular SLO and error budget reports, collaborating closely with engineering teams to strategically prioritize reliability work, incident follow-ups, and targeted technical debt reduction efforts
Lead weekly status and reliability reviews, effectively communicating risks, performance trends, and improvement opportunities to key stakeholders in engineering and product
Champion data-driven decision-making, leveraging observability insights to significantly improve incident response, reduce Mean Time to Resolution (MTTR), and enhance the overall customer experience
Own, evolve, and optimize comprehensive observability solutions, primarily utilizing Dynatrace for full-stack visibility, Real User Monitoring (RUM), synthetic monitoring, and infrastructure monitoring across critical user journeys of the Ford Service Reservation Platform
Design and implement robust Google Cloud Platform (GCP) observability patterns for logs, metrics, alerts, and dashboards specifically tailored for the Ford Service Reservation Platform and its associated applications
Leverage Dynatrace and GCP log analytics insights to proactively drive incident reduction, facilitate efficient root cause analysis, and foster continuous performance improvements across all Ford Service Reservation services
Develop and deploy infrastructure as code using Terraform scripts for the provisioning and management of GCP resources, including networking, load balancing, and monitoring artifacts etc
Configure and maintain essential DevSecOps tools such as SonarQube, FOSSA, Cycode, and 42 Crunch to ensure code quality and security
Build reusable, scalable Terraform modules to automate the provisioning of GCP monitoring artifacts, including log-based metrics, alerting policies, uptime checks, and comprehensive dashboards
Develop and maintain robust CI/CD pipelines utilizing Tekton PAC and/or GitHub Actions for application code deployment, automated operational tasks (e.g., instance management, cache invalidation, and data backups), and infrastructure changes
Manage GitHub repositories for application code, automation scripts, and configuration management
Establish and continually refine Incident Management and Problem Management processes, coordinating effectively with application teams for rapid resolution and thorough root cause analysis of issues
Identify systemic and application-specific issues through detailed analysis of observability data and collaborate proactively with development teams to prioritize feature requests and defect resolutions that enhance reliability
Qualification
Required
Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering or equivalent combination of relevant education and experience
7+ years of experience in Software Engineering, DevOps, or Systems Administration
5+ years of dedicated experience in a Site Reliability Engineering (SRE) or Platform Engineering role
2+ years of experience leading technical initiatives or mentoring junior engineers in an SRE context
Preferred
Master's Degree in Computer Science, Computer Engineering, Systems Engineering or related field
Google Professional Cloud Architect or Google Professional Cloud DevOps Engineer certification
Dynatrace Professional Certification
Terraform Associate Certification
Prior experience working on high-traffic reservation systems, e-commerce platforms, or automotive service applications
Company
Ford Motor Company
We don't just make history -- we make the future.
10001+ employees
H1B Sponsorship
Ford Motor Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (980)
2024 (810)
2023 (662)
2022 (970)
2021 (630)
2020 (364)
Funding
Current Stage
Public CompanyTotal Funding
$16.23BKey Investors
US Department of EnergySoros Fund Management
2025-07-29Post Ipo Debt· $3B
2023-08-17Post Ipo Debt· $4B
2023-06-22Debt Financing· $9.2B
Leadership Team
James Farley
Chief Executive Officer
Efrat Barit
COO
Recent News
2026-01-25
2026-01-24
Company data provided by crunchbase