AST SpaceMobile · 2 hours ago
SalesForce (SFDC) Administrator
United States
Full-time
Remote
Mid, Senior Level
3+ years expAST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices. They are seeking an experienced Salesforce Administrator to support and enhance a global Salesforce environment, ensuring day-to-day administration and continuous improvement across various workflows.
Information TechnologySatellite CommunicationTelecommunications
Responsibilities
Provide Tier 1–2 support for Salesforce and RCA users, including intake, triage, troubleshooting, and resolution of incidents and requests
Manage and prioritize a ticket queue with adherence to SLAs and clear communication with stakeholders
Support onboarding/offboarding activities including user setup, licenses, roles, profiles, permission sets, and access governance
Administer and optimize the security model: roles, profiles, permission sets, sharing rules, queues, public groups, and territories
Maintain configuration across global processes: page layouts, record types, fields, validation rules, assignment rules, approval processes, and flows
Maintain organizational hygiene through monitoring, audits, and proactive issue identification
Support RCA quoting, pricing, contracting/subscriptions, amendments/renewals, and order handoff processes
Troubleshoot quoting/pricing or contracting issues and partner with RevOps/Sales Ops on enhancements
Support case lifecycle needs including routing, queues, SLAs/entitlements, macros, quick text, and productivity tools
Maintain service dashboards and reporting; provide configuration support to operations teams
Provide operational support for SPIFF workflows tied to compensation, including eligibility, crediting visibility, and user access
Troubleshoot data or integration issues between Salesforce and SPIFF and support change readiness for comp-related updates
Ensure all changes follow SOX‑controlled SDLC processes: request → approval → build → test → deploy
Maintain strong segregation of duties (SoD) and proper role‑based access controls
Document and maintain change management evidence including approvals, UAT sign‑off, release notes, and deployment validation
Perform periodic access reviews and support internal/external audits
Maintain data integrity controls for revenue‑impacting fields and objects
Support control testing, remediation, and continuous improvement of documentation
Qualification
Required
Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent experience)
Salesforce Administrator Certification (ADM‑201) preferred
A minimum of 3–6+ years of Salesforce Administration experience in a multi‑cloud environment
Experience supporting Sales Cloud and Service Cloud
Experience in a SOX‑controlled environment with strong understanding of access controls and change controls
Experience working within a ticketed support model (e.g., Jira Service Management, ServiceNow, Zendesk)
Ability to support global teams and time‑zone handoffs
Strong interpersonal skills and ability to collaborate across Sales, RevOps, Engineering, and Customer Operations
Excellent written and verbal communication skills
Proven ability to operate effectively within a structured change‑control and documentation‑heavy environment
Meticulous attention to detail to ensure accuracy of configuration, documentation, and audit requirements
Strong analytical and troubleshooting skills
Ability to manage competing priorities in a fast‑paced global environment
Ability to work in a standard office environment and use a computer for extended periods
Ability to participate in remote meetings with global teams across multiple time zones
Occasional on‑call support for critical releases or incidents (as required)
Preferred
Salesforce Advanced Administrator certification is a plus
Experience with Revenue Cloud Advanced or similar quote‑to‑cash systems
Experience with SPIFF or comparable incentives/commissions platforms
Familiarity with integrations (MuleSoft, Boomi, Workato, APIs)
Experience with Salesforce Data Loader and basic SOQL
Strong reporting and dashboarding experience
Company
AST SpaceMobile
AST SpaceMobile is a space-based broadband cellular network company for unmodified mobile devices.
501-1000 employees
H1B Sponsorship
AST SpaceMobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2023 (2)
Funding
Current Stage
Public CompanyTotal Funding
$3.92BKey Investors
Trinity CapitalAtlas Credit Partners
2025-10-22Post Ipo Equity· $157.22M
2025-10-21Post Ipo Debt· $1.15B
2025-10-07Post Ipo Equity· $800M
Leadership Team
Shanti Gupta
Executive Vice President and Chief Operating Officer
Andrew Johnson
Member Board of Directors
Recent News
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2026-01-23
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2026-01-23
2026-01-23
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