Amazon · 21 hours ago
Principal Program Manager, Amazon Customer Service
Seattle, Washington, USA
Full-time
Onsite
Senior Level, Lead/Staff
$138K/yr - $186K/yr
7+ years expAmazon is seeking a Principal Program Manager to serve as Chief of Staff and Technical Advisor for CS Network Solutions, focusing on transforming customer service operations at a global scale. The role involves driving strategic initiatives, managing cross-functional coordination, and ensuring alignment across technology, operations, and product organizations while leveraging AI-Native capabilities.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Serve as Chief of Staff and strategic right hand to CS Network Solutions leadership, driving the rhythm of business including cross-functional program coordination, executive updates and briefings, stakeholder communication, and best practice sharing
Own planning processes, ensuring seamless execution across planning cycles while managing organizational alignment, priority setting, and strategic decision-making forums that keep teams synchronized on goals
Lead budget management and finance partnership activities, including integration with finance systems, clear cost attribution, and continuous monitoring to optimize resource allocation and investment decisions
Orchestrate complex, ambiguous initiatives spanning technology, operations, and product organizations, translating leadership vision into actionable execution plans while maintaining strategic altitude across diverse stakeholder groups
Drive continuous improvement initiatives and organizational health assessments, identifying opportunities to enhance team effectiveness, streamline processes, and strengthen operational excellence
Manage change management and convergence efforts as the organization scales AI-Native inventions, ensuring smooth onboarding and integration of new team members, processes, and capabilities
Facilitate high-stakes decision-making forums and executive communications, preparing leadership for critical meetings, synthesizing complex information into clear recommendations, and ensuring follow-through on commitments
Partner with cross-functional teams to ensure AI-Native platform development remains aligned with organizational strategy and customer needs
Qualification
Required
7+ years of working cross functionally with tech and non-tech teams experience
7+ years of program or project management experience
7+ years of managing, analyzing and communicating results to senior leadership experience
Bachelor's degree
Experience implementing repeatable processes and driving automation or standardization
Experience defining program requirements and using data and metrics to determine improvements
Preferred
Experience delivering projects within scope, time, budget and quality
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
San Bernardino Sun
2026-02-04
2026-02-04
Company data provided by crunchbase