Entyre Care · 7 hours ago
Customer Success Specialist
Chicago, IL
Full-time
Onsite
New Grad, Entry Level
$30/hr - $35/hrEntyre Care is seeking a detail-oriented and organized Customer Success Representative to manage the day-to-day administrative operations of their customer success processes. The role focuses on ensuring seamless service for customers by maintaining accurate records, streamlining workflows, and supporting internal teams with data and insights.
Financial ServicesHome Health CareTraining
Hiring Manager
Sydney Brooks
Responsibilities
Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams
Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery
Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform team strategies and decision-making
Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources
Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly
Assist in coordinating team activities, including scheduling meetings, preparing agendas, and maintaining task tracking systems
Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows
Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes
Qualification
Required
Strong organizational and multitasking skills with excellent attention to detail
Experience in administrative support, customer success, or operations roles
Ability to create and manage reports, dashboards, and performance metrics
Excellent communication skills, both written and verbal
A proactive approach to problem-solving and process improvement
Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders
Strong organizational skills with the ability to manage multiple tasks and priorities
Self-motivated and proactive in identifying and solving problems
Preferred
Bilingual, fluent Spanish and English is a plus
Familiarity with Medicaid programs is a plus
Company
Entyre Care
Entyre Care supports home caregivers with financial aid and guidance.
Founded in 2024
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lennart Smissen
Founder & CEO
Company data provided by crunchbase