Light & Wonder · 14 hours ago
Technical Customer Support - Tier 1
Raleigh, NC
Full-time
Onsite
Entry Level
1+ years expLight & Wonder is a company that builds entertainment experiences in the gaming industry. They are seeking a Technical Customer Support Representative to act as a liaison, provide product/service information, and resolve issues faced by customer accounts on multiple gaming platforms.
GamificationGamingInformation TechnologySoftware
Responsibilities
Understand the company Mission, Vision, and Values and be an ambassador of MVV
Responsible for using company resources to field customer requests from locations, remote technicians, or market employees while documenting the relevant store information and details of the request
Utilize probing questions to properly define the customer issue
Document and take detailed notes in the support ticketing system
Provide phone support and remotely dial into location servers and devices to provide support for our products
Capable of hardware troubleshooting for all company devices and platforms
Troubleshooting Windows & Linux-based devices
Must be working in tandem with team members, field technicians, and developers
Following up daily on tickets to ensure the customer is taken care of as quickly as possible
Participate in daily tasking projects
Qualification
Required
Willingness and ability to work afternoons, nights, and weekend shifts and participate in on-call rotation
Excellent phone etiquette, as well as oral and written communication skills
Experience with Windows 7-10 & Linux
Strong troubleshooting skills
1+ years experience in customer service in a technical support role
2+ years of experience with computer operations, including networking, hardware, and software
Ability to take detailed notes at the time of customer interactions and during daily tasks
Ability to execute detailed and accurate replication plans
Preferred
Experience with SQL Database language and/or Relational Database Management Systems (RDBMS)
Benefits
Competitive salary and benefits
Opportunities for advancement and growth
Company
Light & Wonder
Light & Wonder engages in cross-platform games and entertainment.
5001-10000 employees
H1B Sponsorship
Light & Wonder has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (15)
2023 (11)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-09-10Post Ipo Debt· $1B
1984-08-31IPO
Leadership Team
Oliver Chow
EVP, Chief Financial Officer and Treasurer
Kevin Kealy
Chief Information Security Officer
Recent News
2026-01-14
Business Wire
2026-01-12
Company data provided by crunchbase