Alpine Physician Partners · 2 hours ago
Sr Technical Support Analyst
Denver, CO
Full-time
Hybrid
Senior Level
$28.44/hr - $40/hr
5+ years expAlpine Physician Partners is a recognized Top Place to Work, committed to prioritizing its employees. The Senior Technical Support Analyst will be responsible for deploying, monitoring, and maintaining user accounts and software, while providing tiered support to end users across multiple states.
Health CareMedicalNursing and Residential CarePrimary and Urgent Care
Responsibilities
Creates and manages user accounts in multiple Microsoft 365 tenants and on-premise Active Directory environments. Troubleshoots and supports end user issues with MS M365 and O365 application suites, including email, phone, collaboration, and productivity software
Deploys and maintains end user workstations, software, peripherals, and other related IT equipment, both on-site and remotely. Analyzes and resolves end user support requests in a timely and accurate manner
Works in a collaborative environment with other IT staff to expand skills and capabilities of others and themselves. Acts a mentor to other tier one Technical Support Analysts
Acts as a subject matter expert by sharing information and providing support and training to others, as well as spearheading team projects and establishing goals and milestones for projects
Maintains inventory of all PCs, peripherals, and user assignments
Documents and revises, as necessary, all onboarding and off-boarding procedures and policies related to IT functions
Writes and maintains end user-oriented documentation of corporate software usage and procedures
Communicates with end users in an appropriate manner corresponding to their individual technical understanding and skill level
Participates in on-call rotation for after-hours support coverage
Will have weekly early shift rotation starting at 6 AM Mountain Time
Maintains confidentiality and ensures compliance with HIPAA regulations
Local and out-of-state travel periodically required. Must have personal transportation available that can transport computers and related equipment to local medical clinics
Other duties as assigned
Qualification
Required
Four-year college diploma or university degree in computer science or computer engineering, or five years equivalent work experience
MCTS, MCITP, MCDST, MOS, or CompTIA A+ certifications a plus
Five to seven years' experience with Windows desktop management and support, including supporting MS Office application installation, customization, troubleshooting, and usage
Three to five years' experience with MS M365/O365 tenants, configuration of Active Directory user accounts and Exchange mailboxes in a hybrid configuration, and configuring and supporting Teams, Teams Phone System, SharePoint Online, and OneDrive for end users
Three to five years' experience with Windows desktop deployment technologies, including SCCM and MS Intune
Experience with ITSM ticketing solutions like Freshservice or similar tools
Experience with asset and change management processes
Experience with scripting and automation using DOS, PowerShell, VBscript, or similar languages
Experience with fundamental network concepts (wireless networks, Ethernet networks, subnets, routing, etc.)
Experience troubleshooting remote network access technologies including MS VPN services, Palo Alto GlobalProtect VPN client, and Citrix remote access services
Home office that is HIPAA compliant for all remote or telecommuting positions as outlined by the company policies and procedures
Company
Alpine Physician Partners
Alpine Physician Partners is a medical care center that offers machine learning, house calls, and urgent care at-home programs.
501-1000 employees
H1B Sponsorship
Alpine Physician Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Catherine Crow
Chief People Officer
Karen Xie
Chief Digital Officer
Company data provided by crunchbase