LPi · 8 hours ago
Print & Digital Production Support Specialist
Henderson, NV
Full-time
Onsite
New Grad, Entry Level
$20/hr - $24/hrLPi is looking for a highly motivated, tech-savvy Customer Service professional who thrives in a print production environment. In this role, you’ll be a key partner to customers, guiding them through the publication and printing process from start to finish.
AdvertisingInformation TechnologyInternetMobilePrintingPublishingSocial MediaSoftware
Responsibilities
Deliver professional, friendly, and efficient support via phone and email related to publication creation, file submission, printing, and delivery
Train and support customers on desktop publishing tools and file transmission processes
Review, monitor, and manage incoming publication files to ensure they meet print and production standards
Identify and troubleshoot file, formatting, and transmission issues, and clearly explain solutions to customers
Maintain and update customer records, database information, and call logs with accuracy
Run and interpret reports related to file status, invoicing, deadlines, and production timelines
Coordinate with printing and shipping teams to manage deadlines, reprints, and delivery schedules
Assist with shipping changes, contact updates, and service requests
Conduct welcome calls with new customers and verify account information
Provide pricing and lead-time information for printed products
Create and update customer training materials
Proactively follow up on late or missing files
Participate in continuous improvement initiatives and cross-department collaboration
Qualification
Required
Strong customer service, communication, and problem-solving skills
Experience or aptitude in working with databases, file processing systems, or structured digital platforms
Knowledge of desktop publishing software: Canva preferred, MS Publisher, InDesign (a plus)
Experience with Adobe Acrobat Pro and document management tools
Comfort working in Windows environments (Mac experience is a plus)
Strong attention to detail and quality standards
Ability to learn new software and technical processes quickly
Strong organization and multitasking skills
Flexibility to work occasional evenings and Saturdays
Ability to thrive in a fast-paced, collaborative, production-oriented environment
Benefits
All-Employee Bonus: up to $2,000
Comprehensive onboarding and ongoing development
Medical, Dental, and Vision Insurance
Dependent Care FSA
Company-paid Short-Term Disability and Life Insurance
Paid Parental Leave
401(k) with company match
Paid vacation, holidays, and your birthday off
Paid Community Service Hours and Matching Donation Program
Company
LPi
Ad-supported print and digital communications for non-profits.
Founded in 1972
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-11-12Acquired
Leadership Team
Joe Luedtke
CEO and Board Member
ROBERT GADEK
Chief Financial Officer
Recent News
Business Wire
2024-11-14
2024-10-10
Company data provided by crunchbase