Pike Engineering · 23 hours ago
Client Services Specialist
555 ZANG STREET, SUITE 250, Lakewood, CO, 80228, US
Full-time
Onsite
New Grad, Entry Level
$21/hr - $24/hr
0+ years expPike Engineering is a leading provider of construction, repair, and engineering services for electric and gas utilities. The Client Services Specialist position provides client and company relations support by gathering and collecting necessary job data to facilitate the successful execution of assigned work, while also performing entry level design work.
ConsultingEnergyProject ManagementTraining
Responsibilities
Receive assigned project details from client/supervision and identify job elements for implementation of project and communicate details effectively to external customers
Answers inquiries by clarifying desired information; researching, locating and providing information to both internal and external customers
Accurately gather and enter data into work tracking systems
Learn company/client policies and procedures for the development of site designs for gas and electric distribution facilities to serve a variety of customers
Gathers site drawings, construction sketches and other data for gas and electric distribution facilities
Generate and review customer related documents
Perform and complete entry level design work as assigned
Answer and provide basic information when able or screen and forward to appropriate personnel
Ability to meet established deadlines and deliver requested information in a timely manner
Perform other duties as assigned by management
Qualification
Required
High school degree or GED
0-1 Year(s) Experience in customer service is preferred
Ability to read and interpret documents such as procedure manuals, operational procedures, etc
Ability to write simple correspondence
Ability to effectively present information in one-on one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to perform these operations using units of American money and weight measurement, volume and distance
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
Ability to compute rate, ratio and percent and to draw and interpret spreadsheets
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving several concrete variables in standardized situations
Customer Focus
Customer Service
Data Entry Skills
Listening
Phone Skills
Verbal Communication
Building Relationships
People Skills
Interpersonal Savvy
Problem Solving
Ability to Manage Multiple Priorities
Regular attendance is required
Preferred
0-1 Year(s) Experience in customer service is preferred
Benefits
Medical, Dental and Vision Insurance
Paid Time Off
401(k)
Health and Dependent Care Flexible Spending Accounts
Employee and Dependent Basic Life Insurance
Employee and Dependent Basic Accidental Death & Dismemberment
Short Term Disability
Long Term Disability
Critical Illness
Accident and Whole Life Insurance
Legal Services
Identity Theft, and Cyber Security
Employee Discounts
Service Awards
Company
Pike Engineering
Pike Engineering is an engineering, consulting, and technical services company.
10001+ employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase