Prometheus Real Estate Group · 2 hours ago
Service Desk Technician II
San Mateo, California, United States
Full-time
Hybrid
Mid Level
$34.50/hr - $37.50/hr
3+ years expPrometheus Real Estate Group is focused on Good Living for the Greater Good, providing a supportive work environment for its employees. They are seeking a Service Desk Technician II to provide advanced end-user support, specializing in various hardware and software solutions, while contributing to the improvement of IT support processes.
Interior DesignProperty ManagementReal EstateResidential
Responsibilities
Analyzes, troubleshoots, and resolves complex incidents and service requests related to software, hardware, networking, cloud services, security policies, and enterprise applications
Addressing and resolving these incidents in a timely manner, ensuring proper logging, categorization, prioritization, and escalation when necessary
Create, update, and maintain comprehensive technical documentation to ensure accuracy, consistency, and accessibility of troubleshooting guides, and configuration records
Develop and document new or updated technical processes by analyzing current workflows, identifying inefficiencies, and implementing streamlined procedures, as necessary
Establish new or best practices based on emerging technologies by evaluating areas of opportunity to improve or enhance IT support and service deck efficiencies
Collaborate with internal IT teams and business stakeholders to support and lead successful implementation of IT services enhancements
Participate and lead Service Desk related projects
Serve as a mentor and escalation point for other Service Desk Technicians by providing technical training, knowledge sharing, and hands-on support
Qualification
Required
Associate's degree in management information systems or computer science preferred
3+ years of relevant experience within desktop support and troubleshooting
3+ years of relevant experience within support for computing hardware and software including asset inventory and license tracking
1+ years of experience in managing projects with responsibilities to do with Service Desk
2+ years of experience with IT Service Management ticketing systems
Fundamental knowledge of Information Security
Able to prioritize, multi-task, and meet deadlines effectively
Strong communication and interpersonal skills to manage relationships internally and externally
Problem-solver who can thrive in a fast-paced environment
Preferred
Certifications such as A+, Network+, Security+, and ITIL are preferred
Benefits
Medical; Vision; Dental:100% Company-paid plans (including eligible dependents) and affordable buy-up options
Life insurance; Accidental Death & Dismemberment Insurance; Long Term Disability
Behavioral Health Program Accessible 24/7
Tax-Free Flexible Spending Accounts
401(K) Retirement Plan with Employer Matching
Recognition & Rewards Program (Torch)
Vacation:10 days per year with accrual increasing over time
Anniversary Vacation Bank Granted at Tenure Milestones
Sick Leave: 9 days per year
12 paid holidays, including your birthday!
Paid Volunteer Time
Housing discounts
Educational Assistance, Tuition Reimbursement, Loan Repayment, and Scholarship Awards
Hybrid Schedule
Company
Prometheus Real Estate Group
We began developing our first apartment building in the Bay Area in 1965.
501-1000 employees
H1B Sponsorship
Prometheus Real Estate Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Jackie Safier
Chief Executive Officer
Justin Halada
Chief Operating Officer
Recent News
2025-05-17
2025-04-21
2025-04-19
Company data provided by crunchbase