Aspen Technology · 5 hours ago
Sr Principal Technical Support Engineer (Knowledge of Advanced Process Control)
Houston, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expAspen Technology is a leader in Advanced Process Control software, and they are seeking a Sr Principal Technical Support Engineer to join their support team. The role involves providing customer service, troubleshooting technical issues, delivering training, and collaborating with other functions to enhance customer experience and product quality.
IndustrialIndustrial AutomationIndustrial ManufacturingManufacturingSoftwareSupply Chain ManagementSustainability
Responsibilities
Provide loyalty-inspiring customer service that drives user engagement and sustains product usage
Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech’s proprietary software
Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech
Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers
Develop and/or maintain customer focused training materials for new releases and new applications in the industry
Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solution
Uncover and analyze client/prospect needs to support growth in usage, through a variety of pre-sales activities
Develop strong relationships with customers, building an understanding of their business needs and challenges
Collaboration with other AspenTech functions to maintain and develop business opportunities
Function as a subject matter expert in AspenTech’s pre-release software testing program to drive improved product quality
Coach fellow team members to enhance their technical skills to help boost their overall contribution
Other tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech’s web knowledgebase
Qualification
Required
Bachelor's degree in chemical engineering, Electrical/Electronic Engineering, Computer Science, or a closely related field, or equivalent practical experience
8–12+ years of relevant experience in process industries such as refining, chemicals, pharmaceuticals, or manufacturing, gained through industry roles, applied research, or a combination of both
Hands-on experience working in or supporting real-world plant, manufacturing, or industrial environments is highly valued
Strong understanding of chemical engineering and process control concepts, including closed-loop control systems (DCS, PID, computer-based control)
Experience with APC/DCS interface design, implementation, and application architecture, including controller interface databases and configurations
Solid knowledge of industrial systems and architectures, including: Networking, cybersecurity, and system architecture; Virtualized, on-premises, and edge deployments; Industrial communication protocols such as OPC DA / OPC UA
Ability to work confidently with data collection, data manipulation, and variable transformation to support analysis and decision-making
Strong written, verbal, and presentation skills, with the ability to clearly explain complex technical concepts to both technical and non-technical audiences
Demonstrated coaching and collaboration skills, working effectively with customers and cross-functional teams
A customer-first mindset, with the ability to identify opportunities that drive measurable value, adoption, and long-term success
Comfortable managing multiple priorities in a fast-paced, customer-facing environment
Willingness to travel up to 25%, including occasional international travel
Preferred
Advanced degrees (Master's or PhD) are a plus
Academic or professional exposure to Control Theory is strongly preferred
Prior experience with AspenTech software or comparable advanced process control or industrial software from other vendors is a plus
Proficiency with AspenTech online and offline tools
Experience with AspenTech DMC3/GDOT and MES products
Fluency in an additional language
Company
Aspen Technology
Aspen Technology is a global leader in industrial software.
1001-5000 employees
H1B Sponsorship
Aspen Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (31)
2021 (32)
2020 (45)
Funding
Current Stage
Public CompanyTotal Funding
$7.3BKey Investors
Emerson
2025-01-27Post Ipo Secondary· $7.2B
2025-01-27Acquired
2003-08-19Post Ipo Debt· $100M
Leadership Team
Antonio Pietri
President and Chief Executive Officer
Chantelle Breithaupt
Chief Financial Officer
Recent News
Private Capital Journal
2026-01-07
Company data provided by crunchbase