Gonzaba Medical Group · 3 hours ago
Broker Helpline Specialist
San Antonio, TX
Full-time
Onsite
New Grad, Entry LevelGonzaba Medical Group is seeking a Broker Helpline Specialist to serve as a primary point of contact for external insurance brokers and agency partners. This role is responsible for managing communications related to patient access and Medicare Advantage plans while also supporting internal departments and broker-facing events.
Health CareMedical
Responsibilities
Assumes responsibility for maintaining clinical competencies according to Gonzaba Medical Group policy
Ensures customer service is always maintained at the highest level
Exercise tact and courtesy when dealing with patients, visitors, providers, and co-workers
Must always adhere to customer service expectations including in-person and virtual (via telephone, or telehealth applications) communication
Maintain strict HIPAA compliance and confidentiality of member, broker, and company information
Accurately document all interactions and outcomes in designated systems
Collaborate with other Marketing branches (Community Healthcare Team, Event Team and Creative Team), Patient Experience, and clinic teams to ensure timely and accurate resolution of requests
Bilingual (English/Spanish) strongly preferred
Participates in educational programs as needed
Other duties as assigned
Qualification
Required
Serves as a primary point of contact for external insurance brokers and agency partners
Supports internal departments and participates in broker- and agent-facing events
Manages inbound and outbound communications related to patient access, Medicare Advantage plans, provider information, scheduling support, chronic verification requests, and service-related inquiries
Strengthens broker relationships and improves communication
Supports patient access and contributes to organizational growth and retention goals through exceptional customer service, collaboration, and engagement
Relationship-focused and detail-oriented
Able to educate, problem-solve, analyze information, and professionally represent Gonzaba Medical Group (GMG) in both operational and community-facing environments
Maintains clinical competencies according to Gonzaba Medical Group policy
Ensures customer service is always maintained at the highest level
Exercises tact and courtesy when dealing with patients, visitors, providers, and co-workers
Adheres to customer service expectations including in-person and virtual communication
Maintains strict HIPAA compliance and confidentiality of member, broker, and company information
Accurately documents all interactions and outcomes in designated systems
Collaborates with other Marketing branches (Community Healthcare Team, Event Team and Creative Team), Patient Experience, and clinic teams to ensure timely and accurate resolution of requests
Participates in educational programs as needed
Performs other duties as assigned
Preferred
Bilingual (English/Spanish) strongly preferred
Company
Gonzaba Medical Group
Gonzaba Medical is a medical practice company.
Founded in 1960
501-1000 employees
Funding
Current Stage
Late StageRecent News
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