Crossover · 17 hours ago
L2 Support Engineer, Alpha (Remote) - $60,000/year USD
United States
Full-time
Remote
Mid Level
$60K/yr - $60K/yr
3+ years expCrossover is addressing the challenges of the educational support infrastructure through an AI-powered approach. The L2 Support Engineer will be responsible for resolving complex support cases, enhancing AI capabilities, and ensuring superior customer support in a dynamic educational environment.
Information Technology & Services
Responsibilities
Combine technical human judgment with AI tools to provide superior customer support, prioritizing complicated cases that AI systems cannot yet independently address
Qualification
Required
Must be located in North or South America
Minimum 3 years of cumulative experience in technical customer support positions
Fundamental programming ability for troubleshooting and bug resolution purposes
Diagnostic Capabilities: Articulating complicated problems in accessible language, exhibiting thorough problem comprehension, suggesting appropriate diagnostic approaches, offering multiple resolution options, and maintaining meticulous attention to detail
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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