Harrah's Cherokee Valley River · 1 day ago
Ticket Writer
777 Harrah's Boulevard, Chester, PA, 19013, US
Full-time
Onsite
New Grad, Entry LevelHarrah's Cherokee Valley River is part of Caesars Entertainment, a leading gaming company. They are seeking a Ticket Writer who will be responsible for writing tickets, processing cash winning tickets, and providing excellent customer service in a retail sportsbook environment.
Gambling & Casinos
Responsibilities
Writes tickets and processes cash winning tickets
Handles customer questions and disputes
Counts cash at the beginning and end of each shift
Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
Carry out engaging conversations and provide friendly service to customers
Show patience with customers who do not wager regularly; take the time to explain how wagering works
Adhere to all rules and regulations set forth by the company and the regulatory body
Calls for MTL support when writing bets requiring MTL paperwork
Anticipate and act on the needs of the customer, seek and respond to feedback
Ensure all issues effecting the customer experience in the sports book are reported promptly
Undertake additional tasks contributing to the operations of the sports book, as requested
Qualification
Required
Genuinely interested in working with and helping customers
Excellent communication skills
Prefer working as part of a team
Well-presented, polite, tactful and friendly
Numerate, lively and quick-thinking
Resolve complaints and difficult situations in a calm and patient manner
Enjoy promoting products and services confidently
Gather and act on customer feedback effectively
Prioritize quick, effective speed of service
High standards, initiative, pro-activity and professionalism
Flexible to perform different tasks and follow procedures correctly
Full of drive and enthusiasm for your own development
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs
Must be able write for extended periods of time
Must be able to twist, bend or reach with no significant boundaries
This position may be exposed to a smoke-filled environment
Company
Harrah's Cherokee Valley River
An enterprise of the Eastern Band of the Cherokee Nation, Harrah's Cherokee Valley River Casino & Hotel is located in Murphy, North Carolina.
Founded in 2015Murphy, NC, US
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase