VML MAP · 20 hours ago
Client Service Director
Austin, TX
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expVML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. The Client Service Director will lead and manage client workstreams, ensuring projects are delivered on time and to the highest quality standards while maintaining strong client relationships and driving team growth and optimization.
Management Consulting
Responsibilities
Overseeing the delivery of all workstream-related projects
Managing the client relationship driving day-to-day contact, ensuring high client satisfaction and being a strategic partner to the client
Financial management of the account, including scoping, preparing, and reviewing revenue and profitability reports
Leading the team, which may consist of Account Directors, Senior Project Managers, and Project Managers
Driving cross-functional collaborations various teams, for example tech, data, creative and Strategy teams
Continuously optimizing ways of working and driving process improvements
Qualification
Required
A strong track record in Client Service roles within digital agencies, with at least 5 years in a senior leadership position
Deep understanding of CRM technology such as Salesforce Marketing Cloud and/or Adobe
Experience with strategic management and implementation of IT projects within CRM and/or marketing automation
Proven track record of managing large scale projects
Extensive experience with people management, and the knowledge and skills to lead a team with varying experience and seniority and different cultural backgrounds
Strong financial acumen and ability to manage budgets effectively
Excellent communication skills and the ability to present complex information clearly and effectively
Resilience and the ability to handle difficult situations with grace and professionalism
Willingness to travel as needed
Company
VML MAP
We are a diverse, global team representing over 55 nationalities, all united by our passion for helping brands humanize the relationship between brand and consumer.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase