Relay · 20 hours ago
Billing Operations Specialist
Raleigh, NC
Full-time
Hybrid
New Grad, Entry LevelRelay is a Raleigh-based tech startup aiming to revolutionize communication for frontline workers. They are seeking a Billing Operations Specialist to provide high-quality support in the quote-to-cash and accounts receivable processes, ensuring timely customer payments and collaborating with internal teams to enhance billing operations.
Communication HardwareGPSProductivity ToolsSoftware
Responsibilities
Provide high-quality support to customers with inquiries related to the quote-to-cash and accounts receivable processes
Serve as a key operator within Relay's billing and collections operation, using high-touch communication channels, like calling, to drive timely receipt of receivables
Own the timely application of customer payments, ensuring that we are closing the quote-to-cash loop promptly and providing the most accurate account balance feedback to customers during the collection process
Be prepared to assist with the submission of customer orders and the starting of service contracts in a timely and highly accurate way
Be prepared to assist with auditing customer contracts to ensure accuracy with billing processes
Use provided data and critical thinking skills to assist with creditworthiness evaluations for all prospective customers in a way that aligns with Relay's credit trade policy but does not hinder the sales process
Use presence within support channels to report system defects and track their impact
Collaborate with internal cross-functional groups to ensure that they also have the knowledge necessary to provide high-quality billing-related support when appropriate
Continuously create, correct, and update all internal and external Billing Operations process documentation
Assist with both recurring and ad hoc Corporate Finance-based cleanups
Identify process inefficiencies to drive future improvement
Commit to the Relay mission through a willingness to take on tasks for other internal departments when necessary
Utilize Microsoft Excel proficiency and data mining skills to build and operationalize recurring billing-related analysis
Qualification
Required
B.S. Degree in Finance or related field, or equivalent experience in a related role
Excellent organizational and time management skills
Exceptional written and verbal communication skills
Self-starter who has the ability to work independently and in a team environment
Adept troubleshooter and customer service provider with experience interfacing directly with external customers
Strong numbers and fundamental billing-related math skills, with the ability to zoom out and use data to drive business outcomes
Thoughtful and detail-oriented individual
Microsoft Excel proficiency
Benefits
100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
Generous Paid Time Off
401(K) Savings Plan + Company Match
Baby Cash Reward + Paid Parental Leave
Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam
Free Snacks and Fun Times
Latest tech, standing desks, and all the accessories and software you need to succeed in your role
Company
Relay
Relay is a cloud based communication platform that offers team communications, operational insights, and workers safety for the leaders.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$48MKey Investors
G2 Venture Partners
2024-06-10Series B· $35M
2023-04-26Series A· $13M
Leadership Team
Chris Chuang
Co-founder and CEO
S
Shiv Hira
Chief Financial Officer
Recent News
Business Up North
2026-02-03
BusinessCloud
2025-12-24
Company data provided by crunchbase