Women of the Vine & Spirits · 15 hours ago
Customer Account Service Representative
Aurora, CO
Full-time
Onsite
Entry Level
$22/hr - $24/hr
1+ years expSouthern Glazer's Wine & Spirits is a leading wine and spirits distributor that values its employees and offers a supportive workplace culture. The Customer Account Service Representative will assist customers in resolving issues related to their accounts and enhance customer satisfaction through effective communication and problem-solving.
Food & Beverages
Responsibilities
Navigate customers through the process of submitting an order through the self-service portal
Answer inquiries regarding customers' accounts
Keypunch supplier and sample withdrawals
Electronic imaging
Research shortage and miss-shipped claims
Process/enter orders and pick-ups
Handle calls from customer service queue
Process winery direct orders
Scan and index customer credit files into the imaging system
Add partners, drop partners, self-incorporated accounts and inactive systems
Identify outdated, obsolete and duplicate documents from customer files
Handle all salespersons changes at the beginning of each month
Research returned mail with an incorrect address and make the necessary corrections
Handle delivery claims and logs (shortage claims, miss ships, etc.)
Pull faxes and invoices off the printer and distribute them to appropriate desks. Communicate with the sales force, customers and A/R
Perform the job in accordance with company and departmental policies and procedures
Perform other related duties as assigned
Qualification
Required
High school diploma or equivalency plus 1 year of experience
Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
Benefits
Comprehensive medical and prescription drug coverage
Dental and vision plans
Tax-saving Flexible Spending Accounts
Disability coverage
Life insurance plans
401(k) plan
Tuition assistance
A wellness program
Parental leave
Vacation accrual
Paid sick leave
More
Company
Women of the Vine & Spirits
Women of the Vine & Spirits is the leading membership organization, worldwide, dedicated to boldly pushing the wine, beer and spirits industry toward a more diverse, equitable and inclusive era that empowers all to succeed.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Deborah Brenner
Founder & CEO
Company data provided by crunchbase