Optimum · 9 hours ago
Operator Sr - NOC
Bethpage, NY
Full-time
Onsite
Mid, Senior Level
2+ years expOptimum is a leader in the fast-paced world of connectivity, seeking enthusiastic professionals to join their team. The NOC Senior Operator will provide advanced support of network infrastructure, troubleshoot issues, and collaborate with various teams to ensure reliable connectivity solutions.
Telecommunications
Responsibilities
Perform advanced network support including conducting daily administrative duties, supporting maintenances, perform monitoring, troubleshooting and break-fix of all network infrastructure
React quickly, efficiently and effectively to alarms received for supported infrastructure
Regularly, perform troubleshooting and initial triage and/or break-fix of issues with the potential of impacting more than 20,000 subscribers at any given time
Document system problems, escalate and take appropriate actions according to departmental procedures
Work closely with the Technical Support Group, NOC Level 2 & 3 Technical Team, NOC Technicians and responsible business departments (BISC, Digital Services, OSP, ISP, COMM Desk) during all outage conditions. Identify problems with respect to Network Backbone, RF Plant and CMTS/Hardware, video infrastructure, provisioning, BISC Server and applications. Coordinate with the applicable departments to ensure that all possibilities/issues are communicated. Perform necessary checks to validate resolutions
Participate in special projects and perform other duties as assigned
Operating metric(s):
Address network issues quickly, efficiently and effectively while working towards preventing recurrences
Self development in line with the demands of the department
Follow the process and contribution to process improvement
Qualification
Required
BS/BA in Engineering, Computer Science, Data Communications or equivalent work experience required
2+ years of experience in network administration, operations, engineering or SRE related work required
Strong organizational skills
Ability to manage multiple concurrent activities
Excellent communications skills
Ability to interact with senior staff and with technical/engineering personnel
Knowledge in TCP/IP, OSPF, RIP, ACLs, Routing, DHCP, IP Subnetting
Cisco CLI and applicable management interfaces
Advanced knowledge in broadband concepts as it relates to Digital RF Modulations as well as their applications
Ability to understand technical system interrelationships and quickly assess impact of subsystem performance on overall system
Ability to work an extended and flexible work schedule is required
Preferred
CCNA a plus
Cable / MSO experience a plus
Knowledge of DOCSIS a plus
Company
Optimum
At Optimum, we believe in the power of connection. We deliver fast internet, mobile, TV, and phone services to millions of homes and businesses.
5001-10000 employees
H1B Sponsorship
Optimum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (1)
2023 (2)
2022 (5)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageCompany data provided by crunchbase