ACV Auctions · 4 hours ago
Arbitration Admin
Buffalo, NY
Part-time
Onsite
Mid Level
$26.92/hr - $26.92/hr
3+ years expACV Auctions is a technology company that has revolutionized how dealers buy and sell cars online. The Arbitration Administrator will be responsible for resolving differences between buyers and sellers related to auction representations, ensuring adherence to company policies and state laws, and providing excellent customer service throughout the arbitration process.
AppsAutomotiveMarketplaceMobile Apps
No H1B
Responsibilities
Ensure customers receive prompt, efficient and courteous attention for all contacts and transactions
Be thoroughly familiar with procedures for handling all aspects of customer service and arbitration
Resolve any customer complaints in a friendly, courteous manner. Advise management of all serious complaints
Resolve arbitration differences in a polite and distinct manner, making sure that each customer is aware of sale regulations
Research and recommend options and resolutions to the Arbitration Manager regarding all post auction issues (ex: mechanical repair, transportation costs, etc.)
Communicates final decisions to both buyer and seller and coordinates the post-auction process (ex. unwinding deals, price negotiation, transportation returns, etc.)
Coordinates and facilitates all logistics for 3rd part inspections of vehicles and performs proper record keeping
May perform accounts receivable duties
Understand and enforce the ACV Arbitration policies and procedures
Practice and promote teamwork at all times. Set a good personal example of attitude and performance
Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the Arbitration Manager or designated manager
Maintain a good flow of communications with entire team including all management
Recommend new customer services and procedures to the Arbitration Manager
Other duties as assigned
Qualification
Required
Minimum - High School or GED
3 years Customer service and/or claims roles
Ability to be self-motivated and able to work independently
Adapt quickly to shifting priorities and assists others in doing so
Preferred
4 Year / Bachelors Degree
Experience with Salesforce or other CRM strongly preferred
A minimum of 1 year of mechanical experience preferred
Automotive auction experience strongly preferred
Benefits
Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)
Part-time employees are not eligible for all benefits unless they meet hours requirements but are eligible to enroll in ACV’s 401k plan, for 6 paid holidays, 2 floating holidays, and the greater of 3 paid sick days or in accordance with an applicable state or local paid sick leave law.
Company
ACV Auctions
ACV is a high growth technology company that provides a vibrant digital marketplace for wholesale vehicle transactions and data services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$351MKey Investors
Durable Capital PartnersAkkadian VenturesBessemer Venture Partners
2021-03-24IPO
2020-09-03Series E· $55M
2020-06-01Secondary Market
Leadership Team
George Chamoun
CEO
Bahman Koohestani Koohestani
Chief Technology Officer
Recent News
2025-11-18
2025-11-07
Company data provided by crunchbase