Northwestern Medicine · 5 hours ago
Manager Information Services, Data Center Operations
Elk Grove Village, IL
Full-time
Onsite
Senior Level
5+ years expNorthwestern Medicine is a leader in the healthcare industry, committed to providing exceptional service to patients and clients. The Manager, Information Services is responsible for overseeing software and systems developers, managing projects, and ensuring compliance with policies and procedures while driving innovative solutions in healthcare technology.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Direct and/or manage all project, process, resource and support activities as related to supported applications
Monitor, measure and report customer service levels against agreed upon performance standards
Provide team leadership and education in support of service management and service delivery processes
Demonstrate functional insight into industry and business process domains
Participate in all major strategy, operations and project-related decisions for application management as required
Demonstrate the ability to “get things done”, effectively direct the execution of the projects to support the achievement of successful, on-time and on-budget delivery of IT commitments
Direct and validate system documentation at all stages of development and support
Provide for twenty-four hour technical support. Work with Service Management and Technology Teams to ensure problem coverage and minimize system downtimes
Manage resource agility/versatility for all direct reports and assist with progression of employee career paths
Manage vendor relationships, contracts and contract management policies for cost-effectiveness, negotiate licensing agreements, plan for major software/infrastructure upgrades, and ensure that service management processes are used
Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate
Manage operating and capital budgets to meet NMHC budget goals
Unquestionable integrity, credibility and character and demonstrated high moral, ethical behavior
Host site visits and effective tell the “NM Story”
Present at industry conferences as needed
Represent NM at local user groups and symposiums
Qualification
Required
Bachelor's degree or equivalent experience
5 or more years' experience in Information Services management and project management
Demonstrated project management skills
Demonstrated process improvement skills
Demonstrated budget management skills
Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization
Demonstrated analysis and problem-solving skills
Experience working with and negotiating with external vendors
Experience working with and negotiating vendor contracts
Excellent team building skills
Excellent verbal and written communication skills
Outstanding coordination, facilitation, consultation and conflict resolution skills
Management experience with complex, cross-organizational systems
Preferred
Healthcare technology background
Master's degree in related field
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
2026-01-13
Near North Health
2025-12-01
Company data provided by crunchbase