L2 Support Engineer, Alpha (Remote) - $60,000/year USD jobs in United States
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Crossover · 2 hours ago

L2 Support Engineer, Alpha (Remote) - $60,000/year USD

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$60K/yr - $60K/yr
date3+ years exp

Crossover is a company focused on transforming education through AI-enhanced solutions. The L2 Support Engineer will troubleshoot complex support cases, combining technical judgment with AI tools to enhance customer support and improve educational outcomes.

Information Technology & Services

Responsibilities

Combine technical human judgment with AI tools to provide superior customer support, prioritizing complicated cases that AI systems cannot yet independently address

Qualification

Technical customer supportProgramming abilityDiagnostic capabilitiesAI tools proficiencyProblem articulationAttention to detail

Required

Must be located in North or South America
Minimum 3 years of cumulative experience in technical customer support positions
Fundamental programming ability for troubleshooting and bug resolution purposes
Diagnostic Capabilities: Articulating complicated problems in accessible language, exhibiting thorough problem comprehension, suggesting appropriate diagnostic approaches, offering multiple resolution options, and maintaining meticulous attention to detail

Company

Crossover

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Crossover is a global recruitment company, founded in 2014.
dateFounded in 2014
location
Austin, TX, US
people-size5001-10000 employees
web-link
https://crossover.com

Funding

Current Stage
Late Stage

Leadership Team

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Brad Weinert
COO
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