Tim Tebow Foundation · 15 hours ago
Donor Lifecycle & Experience Manager
Jacksonville, FL
Full-time
Onsite
Mid Level
3+ years expThe Tim Tebow Foundation is looking for a calm, structured, highly reliable, and collaborative leader to own the donor journey post gift. This role is responsible for designing, orchestrating, and executing donor experiences at scale, ensuring every donor feels known and valued while driving retention and long-term engagement.
CharityChild CareNon Profit
Responsibilities
Design end-to-end donor journeys from first gift through long-term commitment
Map lifecycle touchpoints across email, mail, SMS, phone, events, and donor portals
Identify moments that matter in donor experience and remove friction
Translate organizational strategy into clear, repeatable donor pathways
Own post-gift execution across all donor segments
Orchestrate multi-channel communication flows across donor segments
Ensure clean handoffs and alignment between Engagement, Storytelling, Brand, and Growth Marketing, and vendors for holistic project execution
Close loops and maintain operational excellence in execution
Manage lifecycle, mail, and marketing automation vendors
Ensure vendors execute with excellence and alignment to TTF standards
Monitor and improve donor retention, lifetime value, and experience over time
Identify patterns, friction points, and opportunities for improvement
Build feedback loops to continuously refine donor journeys
Serve as the post-gift connector between Growth Marketing, Development, Engagement, Brand, and Events
Qualification
Required
3-5 years of experience in marketing, customer lifecycle, or customer experience
Knowledge of multi-channel orchestration (email, mail, SMS, phone, events, portals)
Experience with vendor and partner management
Strong working knowledge of marketing automation and CRM systems
Natural stabilizer and operator
Ability to identify patterns around donor behavior and friction points in the donor experience
Enjoys building systems, refining journeys, and closing loops
Preferred
Nonprofit fundraising experience
Company
Tim Tebow Foundation
Tim Tebow Foundation provides orphan care, prevention, and anti-human trafficking services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Tebow
Founder & Chairman
Recent News
Company data provided by crunchbase