Formica Group North America · 4 hours ago
Customer Service Account Specialist
Cincinnati, OH
Full-time
Onsite
Entry, Mid Level
2+ years expFormica Group North America is looking for a detail-oriented problem solver to join their team as a Customer Service Account Specialist. The role involves serving as the main point of contact for customer accounts, managing orders, resolving complaints, and supporting sales representatives.
Building Materials
Responsibilities
Function as Single Point of Contact (SPOC) to all accounts in assigned territory; Includes phone, email & fax communication
Support field sales representatives in assigned territory
Manage customer purchase orders from entry to fulfillment
Handle customer complaints from initiation to resolution
Establish positive business relationships with both internal and external customers
Educate customers on our product offering
Work with sales team to provide timely and accurate sales forecasts
Qualification
Required
2 or more years' customer service experience required
Excellent communication skills, both verbal & written
Proven ability to resolve customer issues creatively and effectively
Ability to multi-task, prioritize, and manage time effectively
Proficiency with Microsoft Office applications
Preferred
Associate's or Bachelor's degree in a relevant field of study is preferred
Experience in a manufacturing environment is strongly preferred
Benefits
Medical & Prescription Drug Coverage
Dental Coverage
Flexible Spending Accounts (Healthcare and Dependent Care)
401(k) Savings Plan with Matching provision
Paid Time Off
Paid Holidays
Tuition Reimbursement
Life & Voluntary Optional Life Insurance
Short-Term Disability Coverage
Voluntary Long-Term Disability Coverage
Employee Assistance Program
Employee Product Purchase Discount
Company
Formica Group North America
Formica Group is a leading provider of surfacing solutions for commercial and residential customers worldwide.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Dunson
Chief Executive Officer
Kerstin Watkins
Human Resources Business Partner
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