Collective Health · 1 hour ago
Account Executive
Lehi, UT
Full-time
Hybrid
Senior Level
$96K/yr - $120K/yr
5+ years expCollective Health is transforming how employers and their people engage with their health benefits by integrating technology, service, and user experience design. The Account Executive will develop and nurture client relationships, support client goals, and ensure client satisfaction while managing a book of business.
Health CareHealth InsuranceInsurTech
Responsibilities
Drive a cohesive relationship stewardship strategy for your assigned book of business, where you will be responsible for driving client retention and satisfaction
Become an expert in the Collective Health product offering, minimizing reliance on subject matter experts in other teams
Support the team's broader book of business as it pertains to broker relationships, and broader themes & trends
Demonstrate a solution-oriented relationship management approach that maximizes the value clients receive from our product and places you as a trusted ambassador from Collective Health to the client
Take on a larger and more complex book of business as your proficiency & experience grows
Minimize process exceptions & escalations, instead partner with your support teams to find solutions for the client within our existing workflows. Be a stakeholder in driving process improvements that benefit the experience of all our clients
Be the face of Collective Health to the client, owning and coordinating all client comms, meetings, and events
Ensure smooth client journey from sale, through implementation & go-live, and to renewal - deliver regular reporting and updates to review client outcomes & opportunities
Partner closely with your Client Support team to service our clients day-to-day and resolve any issues that may come up
Fully own the client relationship, including de-escalating concerns wherever possible
Develop ability to self-serve data, reporting, and answers pertaining to client issues and inquiries wherever possible
Maintain view of the full client journey and be able to summarize themes, trends, and strategic responses for leaders and stakeholders
Develop deep customer & consultant relationships with the decision makers in each group, to facilitate intimate knowledge of our customers' objectives
Execute successful end-to-end contract negotiations if customer's business is placed out to bid
Build client relationships that will lead to long term partnerships: Clearly frame escalations and the path to resolution, anticipate questions and proactively provide answers, and champion the customer's voice, interests, and feedback within CH
Proactively review performance metrics to promote client satisfaction and retention
Represent the voice of our client internally to help identify and prioritize enhancements to the client experience
Qualification
Required
Deep knowledge of healthcare/managed care business; to include all of the following: Self-insured medical, dental and pharmacy product knowledge, underwriting, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations
Strong persuasion/negotiation skills and effective communicator; excellent relationship-building skills with ability to de escalate and resolve client concerns by partnering with stakeholders internally
5+ years in Client Relationship Management
Self-starter who is resourceful and can navigate through the organization to champion for the clients' best interests with little direction
An overall enthusiasm and desire for constant learning and self-improvement
Benefits
Health insurance
401k
Paid time off
Company
Collective Health
Collective Health is a modern TPA integrating plan admin, navigation and advocacy to deliver a better health benefits experience for all.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$725MKey Investors
Health Care Service CorporationSoftBank Vision FundNew Enterprise Associates
2021-05-04Series F· $280M
2019-06-17Series E· $210M
2018-02-28Series D· $110M
Leadership Team
Ali Diab
CEO & Co-Founder
Scott Murray
Chief Operating Officer
Recent News
Company data provided by crunchbase