Purdue University · 10 hours ago
CRM Analyst
West Lafayette, IN
Full-time
Hybrid
Mid Level
$65K/yr - $75K/yr
4+ years expPurdue University is seeking a driven, proactive CRM Analyst to configure, implement, and support ongoing enhancements to our Technolutions Slate environment within Enrollment Management. This role involves maintaining Slate’s operations and leading enhancements that support financial aid and enrollment initiatives.
AccountingEducationFinanceHigher Education
No H1B
Responsibilities
Ensure reliable, day-to-day operation of Purdue’s Slate CRM environment
Support and maintain Slate portals, queries, reports, rules, workflows, emails, events, forms, dynamic content, and automation
Troubleshoot issues, resolve system problems, and support integrations with campus systems (including Banner)
Audit permissions, roles, and system resources to ensure security, accuracy, and efficiency
Support and serve as backup for data imports and related processes
Collaborate with leadership on annual cycle preparation, updates, and documentation to ensure smooth transitions year over year
Act as a Slate subject matter expert, partnering with Enrollment Management stakeholders to design and implement new functionality
Analyze business needs and translate them into thoughtful Slate configurations and solutions
Lead mid-level CRM projects from discovery through implementation, testing, and launch
Configure and implement workflows, communications, portals, reader functionality, reporting, and document management
Ensure new configurations align with Enrollment Management practices and integrate appropriately with the Student Information System
Document system configurations, processes, and decisions to support long-term sustainability and knowledge sharing
Collaborate closely with Financial Aid, the Registrar, and other Enrollment Management offices
Translate complex technical concepts into clear documentation, tools, and training for partners
Serve as the EMSCI Slate liaison, keeping the team informed of vendor updates and internally driven system changes
Provide guidance, training, and one-on-one support to help partners make effective use of the CRM
Qualification
Required
Bachelor's degree
A minimum four(4) years of relevant work experience
Strong knowledge of admissions operations, cycles, policies and support activities is essential
Must have hand - on experience with the CRM Technolutions Slate
Experience configuring CRM workflows, automation, communications, and reporting
Enjoy building and improving CRM systems—not just maintaining them
Like owning projects and seeing them through from idea to implementation
Are comfortable navigating ambiguity and translating business needs into technical solutions
Enjoy collaborating across functional and technical teams
Care about documentation, data quality, and long-term system health
Preferred
Experience working in higher education Enrollment Management, specifically financial aid
Experience integrating Slate with a Student Information System (Banner preferred)
Proficiency with JavaScript, HTML, CSS, SQL, XML, Liquid Markup, and databases
Familiarity with APIs, web services, SFTP processes, and data integrations
Benefits
Medical, dental, and vision insurance
Generous paid time off package for sick and vacation days
Company
Purdue University
Purdue University’s analytical chemistry program is the top graduate program in the United States.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$12.67MKey Investors
US Department of EnergyUSDA Animal and Plant Health Inspection ServiceLilly Endowment
2023-09-21Grant· $2M
2023-09-20Grant· $2.7M
2023-05-25Grant· $5M
Leadership Team
Kaitlin Stone
Co-Founder & Vice President of Medical Spanish Club
Mackenzie Misterka
Women in Mechanical Engineering (WiME) Co-Founder, Co-President
Recent News
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