Mayo Clinic · 18 hours ago
Operations Specialist - Supply Chain Management
Rochester, MN, United States
Full-time
Hybrid
Entry, Mid Level
$32.39/hr - $43.73/hr
2+ years expMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. The Operations Specialist plays a key role in supporting Supply Chain Management by facilitating essential communication and coordination with both suppliers and internal stakeholders, while also resolving issues related to product pricing, order expediting, and invoice discrepancies.
BiotechnologyHealth CareHospitalMedicalWellness
No H1B
Responsibilities
Facilitating essential communication and coordination with both suppliers and internal stakeholders
Resolving issues related to product pricing, order expediting, returns, and invoice/receipt discrepancies
Managing a high volume of inbound communications via phone, tickets, and email from Mayo Clinic staff across all departments and external sources
Ensuring timely, professional, and solution-oriented responses
Acting as a primary contact for triaging SCM-related inquiries and issues, escalating and coordinating with the appropriate personnel as needed
Assisting SCM leadership in training both new and existing staff, ensuring consistency and accuracy in knowledge transfer and performance
Recognizing when policy or procedural violations have occurred and analyzing situations to determine the most appropriate course of action for resolution
Processing all payment methods—including ACH, wire, and check payments—accurately, securely, and within established deadlines
Performing timely bank reconciliations to ensure accuracy between bank statements and internal records
Supporting stop payments, positive pay exceptions, and returned items
Ensuring compliance with internal controls, company policies, and regulatory requirements
Partnering with financial institutions to resolve service issues, research transaction discrepancies, and optimize banking services to support business operations
Demonstrating a proactive approach to issue resolution, identifying process improvement opportunities, and maintaining a strong commitment to accuracy and compliance
Qualification
Required
Bachelor's Degree AND 2 years of experience
OR Associate's degree AND 4 years of experience
OR High School Diploma/GED AND 6 years of experience
Customer Service Excellence: Proven ability to deliver high-quality service and build strong stakeholder relationships
Clear Communication: Demonstrated strong verbal and written communication skills, with the ability to convey information professionally and collaborate across teams
Attention to Detail: Track record of accuracy and thoroughness in managing data, documentation, and process execution
Problem Solving: Shown ability to identify issues, analyze root causes, and implement effective solutions in real-world or project-based settings
Critical Thinking: Evidence of thoughtful decision-making and data-driven analysis in complex or time-sensitive situations
Organizational Skills: Successful history of managing multiple tasks and priorities efficiently in fast-paced environments
Initiative & Ownership: Recognized as a self-starter who takes initiative and follows through on responsibilities with minimal oversight
Independence & Accountability: Demonstrated success working independently and delivering results while maintaining accountability
Professionalism & Work Ethic: Consistent commitment to high performance, integrity, and continuous improvement
Benefits
Medical: Multiple plan options.
Dental: Delta Dental or reimbursement account for flexible coverage.
Vision: Affordable plan with national network.
Pre-Tax Savings: HSA and FSAs for eligible expenses.
Retirement: Competitive retirement package to secure your future.
Company
Mayo Clinic
MayoClinic is a nonprofit medical practice and medical research group focused on integrated health care, education, and research.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$399.05MKey Investors
The ALS AssociationNational Institute of Neurological Disorders and StrokeAmerican Heart Association
2025-12-04Grant· $0.95M
2024-09-24Grant· $12M
2023-07-26Grant
Leadership Team
Gianrico Farrugia
President and CEO
Richard Gray
Chief Executive Officer
Recent News
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