Customer Success Manager jobs in United States
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Roku · 8 hours ago

Customer Success Manager

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, aiming to power every television globally. The Customer Success Manager will be responsible for onboarding new customers, ensuring client satisfaction, and identifying growth opportunities within existing accounts.

AdvertisingAdvertising PlatformsDigital EntertainmentDigital MediaHardwareInformation ServicesMedia and EntertainmentSoftwareTVVideo Streaming
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Client Relationship Management : Develop and nurture relationships with clients in partnership with Sales.Conduct regular check-ins, increasing stickiness and customer satisfaction. Understand business objectives and KPIs to maximize campaign effectiveness
Onboarding & Adoption : Guide new clients through initial campaign setup, ensuring a smooth launch. Drive adoption of performance features, enabling measurable campaign success
Success & Retention: Proactively monitor campaigns, mitigating churn and dissatisfaction. Respond promptly to client needs, collaborating with internal teams as needed
Growth & Expansion: Collaborate with Sales to identify and act on incremental revenue opportunities. Drive awareness and use of new features, partnerships, and solutions
Market Feedback : Ensure customer feedback is collected, aggregated, and incorporated into product enhancements and future roadmaps

Qualification

Ad tech expertiseClient relationship managementDigital media experienceCommunication skillsProblem-solving abilitiesCuriosityCollaborationSelf-starter

Required

2+ years of professional work experience within digital media or a similar industry
Worked in ad sales customer support, customer service, account management or ad tech adjacent support roles
Strong understanding of the ad tech ecosystem, and its common issues and asks
Track record in retaining and growing client revenue
Excellent communication skills with a knack for simplifying complex solutions
A self-starter who's hungry to attack new challenges that come with servicing clients using a new and innovative ad platform
Highly collaborative, with the ability to adapt quickly to evolving business needs
The ability to effectively collaborate with cross functional teams
A naturally curious mindset, eager to learn and grow in a dynamic environment

Benefits

Health insurance
Equity awards
Life insurance
Disability benefits
Parental leave
Wellness benefits
Paid time off
Healthcare (medical, dental, and vision)
Life
Accident
Disability
Commuter
Retirement options (401(k)/pension)

Company

Roku develops video streaming devices that provide users access to Internet-streamed video or audio services.

H1B Sponsorship

Roku has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (120)
2024 (166)
2023 (81)
2022 (279)
2021 (195)
2020 (107)

Funding

Current Stage
Public Company
Total Funding
$220.61M
Key Investors
News CorpFidelityGlobespan Capital Partners
2017-09-28IPO
2015-11-09Series H· $45.5M
2015-11-01Secondary Market

Leadership Team

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Preston Smalley
VP of Viewer Product
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Thomas Dodson
Vice President of Platform Operations
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Company data provided by crunchbase