PayPal · 13 hours ago
Sr Manager, Credit Operations and Growth
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$112K/yr - $192K/yr
8+ years expPayPal has been revolutionizing commerce globally for more than 25 years. The Senior Manager of Business Operations for the Revolving Credit Program serves as a strategic partner to senior leadership, driving operational excellence and organizational impact through effective decision-making and execution.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Lead complex projects of diverse scope to optimize operational processes
Participate in complex problem resolution and determine methods and procedures for new assignments
Drive global process improvements within the organization
Provide oversight and support for planning and management of financial, budget, and headcount targets
Act as a liaison between business leadership, staff, and other key partners
Influence the quality, efficiency, and effectiveness of business processes
Utilize internal and external data to provide actionable insights for business growth
Establish and evolve the overall business operations strategy for the Revolving Credit organization, ensuring alignment between strategic priorities, execution plans, and measurable outcomes
Serve as a central coordination point across the Credit ecosystem, partnering closely with Product, Engineering, PMO, Finance, Legal, Customer Operations, and People teams to drive alignment and execution
Lead and mature business operations functions including strategic planning, operating cadence design, contracts, customer operations, and Voice of Customer (VoC) initiatives through a unified operating model
Develop, manage, and facilitate operating rhythms such as annual and quarterly planning, OKR definition and tracking, executive business reviews, and leadership forums to ensure transparency, accountability, and progress against goals
Drive the development and delivery of executive-level presentations and strategic communications that clearly articulate business objectives, operational performance, risks, and trade-offs
Influence leadership decisions by translating complex operational, financial, and customer data into clear narratives, insights, and recommendations
Provide oversight and support for financial planning activities including operating expense (Opex), budget management, and headcount planning, ensuring efficient resource allocation aligned with business priorities
Partner with leadership to identify opportunities for simplification, quality improvement, and productivity gains; lead analysis and continuous improvement initiatives to drive measurable impact
Design and implement feedback loops that integrate customer insights, operational performance, and leadership priorities, communicated through regular reporting and review cadences
Strengthen team effectiveness, engagement, and culture by supporting organizational design, role clarity, performance management, and leadership alignment
Develop thought leadership and strategic perspectives that help define organizational direction and enable consistent communication across internal and external stakeholders
Qualification
Required
8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
Preferred
7–10 years of experience in business operations, strategic operations, program management, or a related discipline
Proven track record of partnering with senior leaders and influencing outcomes through data-driven insights and executive-level communication
Strong executive presence with the ability to operate effectively in highly matrixed, cross-functional environments
Demonstrated experience designing and leading operating rhythms, planning processes, and performance management frameworks
Advanced proficiency with presentation and data visualization tools (e.g., PowerPoint, Keynote, or similar), with the ability to communicate complex ideas clearly and persuasively
Strong analytical, problem-solving, and structured thinking capabilities
MBA or equivalent advanced business experience preferred
Ability to manage ambiguity, drive alignment across competing priorities, and execute with a high degree of ownership and accountability
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
PayPal UK CEO
chaloem khompitoon
President & CEO
Recent News
2026-02-04
Springfield Business Journal
2026-02-04
Company data provided by crunchbase