Marco Technologies · 11 hours ago
Customer Success Representative
St Cloud, MN
Full-time
Hybrid
New Grad, Entry Level
0+ years expMarco Technologies is dedicated to delivering exceptional customer service, and they are seeking a Customer Success Representative to enhance client relationships. The role involves managing client communications, providing troubleshooting support, and identifying upsell opportunities while maintaining documentation and operational procedures.
Cloud Data ServicesDocument ManagementInformation ServicesInformation TechnologySecuritySoftware
Responsibilities
Handle and prioritize incoming client calls, emails and correspondence efficiently, assessing the urgency and severity of issues to set priorities. Record and assign tasks accordingly
Provide prompt and detailed communications to internal and external clients
Review accounts for upsell and cross-sell opportunities and escalate as necessary
Provide initial troubleshooting support for systems and applications to identify and resolve malfunctions or operational issues, potentially preventing the need for further escalation
Maintain contact center expectations
Verify and maintain client contact and database information
Function collaboratively as part of a fast-paced, client-orientated team
Develop and support best practices and operational procedures to create efficiencies
Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process
Uphold business ethics by supporting Marco’s vision, mission and values
Exemplify the Gold Standard Experience through every interaction
Attend Required Company And Departmental Meetings
Act in accordance with Marco policies and procedures as set forth in the employee handbook
Perform other related duties as assigned
Qualification
Required
High School diploma and two years of relevant experience or an associate degree; or equivalent combination of education and experience
0-3 years of experience in Customer Service or a related field preferred
Natural aptitude for outcome-based reasoning
Demonstrate excellent verbal and written communication skills with internal and external customers
Self-starter, ability to plan and implement sales strategy with limited supervision
Ability to thrive in a competitive, goal-driven environment
Excellent organizational and time management skills with the ability to maintain accurate and detailed records of sales activity
Ability to prioritize responsibilities and operate with changing priorities
Demonstrate ability to work effectively and professional with all types of people and situations
Demonstrate strong attention to detail to ensure accuracy and quality
Strong desire to help others achieve success, anticipate needs and take initiative to ensure positive sales outcomes
Proficient with business collaboration tools including Microsoft Office Suite, CRM and company specific programs
Company
Marco Technologies
Marco is a technology services company that specializes in hosted/cloud services, managed services, business IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Wyatt
Chief Executive Officer
Chris Burns
Associate Sales Representative
Recent News
2025-12-08
2025-04-28
Million Click
2022-07-27
Company data provided by crunchbase