Salient · 12 hours ago
Product Operations Manager
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
$180K/yr - $215K/yr
2+ years expSalient is building AI infrastructure for financial operations, focusing on automating workflows in loan servicing. As the first product ops hire, you'll create the data infrastructure and frameworks that enhance decision-making across product teams.
Artificial Intelligence (AI)AutomotiveFinanceFinancial ServicesInformation TechnologyInternet
Responsibilities
Build executive dashboards tracking adoption, health scores, feature usage, and business impact across product lines
Design SQL queries and data pipelines answering critical questions: Which features drive retention? Where do customers churn? What's our AI accuracy by use case?
Own quarterly OKR process for Product and Engineering - run planning sessions, track progress, hold teams accountable
Partner with PMs on launch coordination - create go-to-market checklists, rollout plans, and success metrics
Synthesize customer feedback from CS, support tickets, and research into actionable insights with clear prioritization frameworks
Run monthly product performance reviews with leadership - present what shipped, what's working, what needs attention
Build operational playbooks: sprint planning templates, launch checklists, beta frameworks, feedback workflows
Work with Engineering on technical planning - help scope work, estimate complexity, communicate progress to stakeholders
Qualification
Required
2-5 years in product ops, business ops, strategy & ops, or management consulting (McKinsey, Bain, BCG, Big 4)
Strong SQL skills - write complex queries, join tables, extract insights from messy data without engineering help
Experience with BI tools (Looker, Metabase, Tableau) building dashboards leadership actually uses
Track record designing and implementing scalable processes at high-growth companies
Strategic thinking with tactical execution - see the big picture but build the spreadsheet yourself
Excellent stakeholder management - influence PMs, Engineering leads, and executives without formal authority
Preferred
Fintech, lending, or regulated industry experience
AI/ML product background - understand accuracy metrics and false positive rates
Early startup ops or strategy hire experience
Familiarity with product analytics tools and experimentation frameworks
Benefits
Medical, dental, and vision coverage
A generous 401(k)
Catered lunches
Company
Salient
Salient is an AI-driven loan servicing platform built specifically for consumer finance and auto lending industries.
11-50 employees
H1B Sponsorship
Salient has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2020 (9)
Funding
Current Stage
Early StageTotal Funding
$60.5MKey Investors
Andreessen HorowitzY Combinator
2025-07-28Series A· $60M
2023-04-05Pre Seed· $0.5M
Leadership Team
Mukund Tibrewala
Co-Founder & CTO
Recent News
thesaasnews.com
2025-08-06
Company data provided by crunchbase