Synchrony · 6 hours ago
VP, Loyalty Program Manager
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $185K/yr
5+ years expSynchrony is a leading financial services company, and they are seeking a VP, Loyalty Program Manager to oversee the technical management and delivery of strategic loyalty initiatives. This role involves managing loyalty vendor relationships, leading project execution, and ensuring compliance with Agile methodologies to enhance customer loyalty capabilities.
Consumer LendingFinanceFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Strong Agile experience in leading / managing client launches and migrations to loyalty platform(s) to deliver market leading loyalty features and capabilities that differentiate SYF in the market; operates with an Agile mind-set
Deep Subject Matter Expertise in the loyalty space including knowledge and expertise in Fiserv’s Premier Loyalty Platform and/or other loyalty platforms
Provides vision, leadership, and strategy to deliver on the strategic loyalty product roadmap
Ensures compliance with Agile methodologies and the Office of Agile processes and standards
Develops, maintains, and ensures compliance of application release management, outage management and change control processes and standards
Develops and maintains relationships with the Synchrony Loyalty product team, client marketing managers, IT leaders, developers, architects, key suppliers and other stakeholders to define and deliver services and documentation required for continuity of critical bank loyalty operations and processes
Ensures delivery of a strong operational controls framework through program delivery
Ensures successful completion of all work executed by the team and 3rd parties (on time, on budget, and ensuring quality)
Creates, communicates, and manages the project plans and other required project documentation and provides updates as necessary. Maintains project documentation, including Kanban and JIRA boards, requirements, conceptual design, test plans, schedules, risks / issues and presentations
Develops peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness
Financial planning and ownership of program budgets
Perform other duties and/or special projects as assigned
Qualification
Required
Bachelor's degree with minimum 5 years of IT experience or in lieu of degree, high school diploma/GED with minimum 9 years IT experience
Minimum of 5 years of loyalty experience in either a management consulting background delivering large-scale IT solutions and/or outsourced application development/operations management background
Minimum 5 years of experience in managing large direct and matrixed teams
Minimum 5 years of experience in payments industry
Preferred
Experience managing teams via Agile system development life cycle methodologies
Deep knowledge of loyalty systems and launch, migration and conversion strategies supporting strong loyalty programs; deep knowledge of the Premier Loyalty Platform (PLP) is a plus
Knowledge of marketing strategies and analytic driven solutions is a plus
Ability to manage multiple, high priority efforts effectively under significant deadline pressure
Outstanding written and verbal communications skills, including ability to present to large groups
Outstanding negotiation skills to work with multiple internal clients and external loyalty providers
Outstanding people management skills
Outstanding leadership ability, including ability to develop and motivate diverse teams
Ability to thrive in a highly matrixed environment on multiple priorities under pressure
Strategic thinker that constantly challenges clients and teams to improve
Self-starter and results driven
Benefits
Annual bonus based on individual and company performance
Company
Synchrony
Synchrony is a consumer financial services company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-02-15Post Ipo Equity· $500M
2014-08-01IPO
Leadership Team
Brian Doubles
President & CEO
Raj Deol
SVP, Sam’s Club Marketing Leader
Recent News
2026-02-03
Benzinga.com
2026-01-21
Company data provided by crunchbase