Otis Elevator Co. · 6 hours ago
Sr Director, Service Sales - US & Canada
United States
Full-time
Remote
Director/Executive
$196K/yr - $269K/yr
10+ years expOtis Elevator Co. is seeking a passionate and driven individual to lead their Service Commercial team. This role oversees a team of sales managers, driving strategies for portfolio growth and customer experience while ensuring profitable growth of the Service Portfolio.
Building MaintenanceCommercialIndustrialMachinery ManufacturingManufacturingTransportation
Responsibilities
Lead a team of sales managers; reinforce sales foundations throughout entire sales organization
Manage training (skills matrix) plans for sales reps to ensure current and future capabilities exist within organization
Development and management of sales leadership team and sales reps
Define and execute a multi‑year sales strategy focused on customer centricity, sustainable growth, and service excellence
Embed a high‑performance culture that emphasizes accountability, continuous improvement, and talent development
Drive disciplined pipeline management, forecasting accuracy, and execution of sales fundamentals
Oversight of sales rep quotas and sales activities
Instill a performance culture, ensuring sales reps deliver against established goals and objectives; partner with general managers & OA sales managers to ensure standard service sales business review process is adhered to
Monitor sales activities and performance, including pipeline health management
Support the OA & HQ training programs, product sales releases, etc
Lead and execute customer retention initiatives; accountable for driving world class net promoter scores
Champion a service‑first, customer‑obsessed culture across all sales teams
Ensure service sales processes, offerings, and customer engagement approaches reflect world‑class service
Strengthen customer relationships through proactive engagement, value‑based selling, and consistent service delivery alignment
Own the strategy and execution for Service Portfolio net recovery, ensuring strong retention, targeted growth actions, and disciplined pricing
Analyze portfolio health, identify risks and opportunities, and implement corrective actions at regional and national levels
Drive consistency in maintenance contract management, renewals, and lifecycle value optimization
Collaborate with OA Sales Managers, OA Vice Presidents, and Field Operations Leadership to deliver on overall Service strategy
Partner with sales operations to ensure flawless execution of sales incentive programs
Influence product development, service offerings, and customer programs based on market feedback and competitive trends
Qualification
Required
Bachelor's degree required
10+ years of elevator industry experience required
Experience with leading a geographically dispersed team and managing & developing people leaders
Must be a customer advocate and have a track record of developing and maintaining strong customer relationships leading to world class net promoter scores
Candidates must have excellent communication and leadership skills and be able to work in a team-oriented and dynamic environment
Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities
Candidates must have strong computer and technology skills, business acumen and a passion for customer service
Experience with forecast accuracy, Service revenue, profit assurance plan realization, and proposal activity metrics
Experience with effective service sales and management
Strong financial and commercial acumen, including pricing, margin management, and portfolio analysis
Track record of driving customer experience improvements and building service-oriented sales organizations
Preferred
MBA or advanced degree preferred
Benefits
Annual bonus incentive
Annual restricted stock unit awards
Employee Scholar Program
Company
Otis Elevator Co.
At Otis, we are dedicated to connecting you to the people and places that matter.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2025-09-02Post Ipo Debt· $500M
2002-01-04IPO
Leadership Team
Anurag Maheshwari
EVP and Chief Financial Officer
Nicolas Lopez
Senior Vice President & Managing Director, Southeast Asia at Otis Elevator Co.
Recent News
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2026-01-22
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