Startek · 2 hours ago
Customer Service Associate - Myrtle Beach, SC
United States
Full-time
Remote
New Grad, Entry LevelStartek is a company focused on enhancing customer experience through effective communication and problem-solving. The Customer Service Associate will be responsible for providing solutions to customer inquiries, ensuring high levels of customer satisfaction through one-call resolutions.
Enterprise SoftwareOutsourcingProfessional Services
Responsibilities
Working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients
Providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution
End your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted!
Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution
Qualification
Required
18 years of age or older
High School Diploma or GED
Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections
Excellent Communications skills
Desire to actively engage and listen to your customers
Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution
Ability to learn new concepts quickly and efficiently and apply those learnings in real-time
Experience with Microsoft Office Suite is a plus!
High Speed Internet speeds at least 20 Mbps download/10 Mbps upload (note: the PC must also be connected via an Ethernet cable to your modem or router). Cellular (3G/4G/5G), satellite, and wifi internet connections are not supported connection types for this role
Benefits
Paid training and continuous development
Medical, Dental and Vision benefits after 60 days of successful employment
401K and Stock plan participation
Paid time off to enjoy time with friends and family.
Employee perks and discounts with both national programs and community engagement programs
Company
Startek
StarTek is a customer engagement business process outsourcing company.
Founded in 1980
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$190.18M2023-10-10Acquired
2021-02-24Post Ipo Debt· $185M
2019-05-17Post Ipo Equity· $5.18M
Recent News
PR Newswire UK
2025-12-18
2025-12-16
Company data provided by crunchbase