MetTel · 5 hours ago
Executive Director, IT Operations
New York, New York, United States
Full-time
Onsite
Director/Executive
$200K/yr - $200K/yr
12+ years expMetTel is a global communications solutions provider that simplifies communications and networking for businesses and government agencies. They are seeking an accomplished Executive Director of IT Operations to provide senior operational leadership and hands-on technical expertise for their enterprise IT infrastructure and end-user services organization, ensuring exceptional end-user service delivery.
Communications InfrastructureTelecommunications
Responsibilities
Direct management of Director of Infrastructure Operations and senior infrastructure leadership
Operational oversight of Senior Systems Administrators, Network Engineers, and technical infrastructure staff
Strategic coordination with infrastructure teams across Linux/Windows, VMware, storage, networking, and cloud platforms
Technical mentorship for infrastructure professionals and career development planning
Direct management of ServiceDesk or desktop support manager
Oversight of infrastructure Tier 1/2/3 support operations and escalation processes
Demonstrated understanding of ServiceNow ITSM platform for incident, problem, and request management
Strategic planning for end-user experience improvement and support optimization
Ensure all systems are patched in accordance with company policy, servers, laptops, and network equipment
Develop comprehensive operational plans, technology roadmaps, and capacity planning strategies for infrastructure and service delivery organizations
Create detailed project plans, resource allocation strategies, and timeline management for major infrastructure and service delivery initiatives
Generate executive-level reporting on infrastructure performance, service desk metrics, project status, and operational KPIs for VP leadership
Coordinate budget planning, resource forecasting, and capital expenditure recommendations across infrastructure and end-user services
Lead infrastructure architecture planning and technology standardization initiatives
Personally lead complex technical implementations including major infrastructure upgrades, migrations, and architectural changes
Serve as escalation point for critical technical issues requiring advanced expertise across multiple technology domains
Conduct advanced troubleshooting and resolution for complex infrastructure problems spanning multiple platforms
Design and implement enterprise-level solutions including virtualization clusters, storage architectures, and network infrastructures
Lead proof-of-concept development and technical evaluation of new technologies and platforms
Provide hands-on technical guidance during critical maintenance windows and emergency response situations
Qualification
Required
Bachelor's degree in Engineering, Computer Science, Information Technology, or related technical field
12+ years of progressive experience in enterprise infrastructure management and technical leadership
5+ years of senior management experience with direct reports and budget responsibility
Proven track record leading large-scale infrastructure transformation and modernization projects
3+ years of experience managing service desk or end-user support operations in enterprise environments
Proven ability to lead technical teams while maintaining hands-on technical involvement
Experience managing infrastructure budgets of $5M+ and leading cost optimization initiatives
Strong project management capabilities with PMP certification or equivalent experience
Excellent communication skills for both technical teams and executive leadership
Experience with vendor management, contract negotiation, and strategic technology partnerships
Ability to balance strategic planning responsibilities with operational execution and technical implementation
Expert-level knowledge of on-premises Kubernetes platforms, container orchestration, microservices architectures, networking (CNI), storage (CSI), security contexts, RBAC, network policies, admission controllers, and multi-tenancy patterns
Familiarity with NIST 800-53 Rev 5 controls and NIST SP 800-190 container security guidance; practical experience implementing compliance requirements in containerized environments; familiarity with CMMC Level 2 requirements and government contract security obligations
Expert-level knowledge of virtualization (VMware vSphere), enterprise object storage (SAN/NAS), and network architecture serving as foundation for container platforms
Advanced expertise in Linux (RHEL, CentOS, Ubuntu) with deep understanding of container runtimes, kernel features (namespaces, cgroups), and security mechanisms (SELinux, AppArmor)
Hands-on experience designing and securing CI/CD pipelines with integrated security controls including container image scanning, software bill of materials (SBOM) generation, vulnerability management, and policy-as-code enforcement
Deep technical knowledge of Terraform, Ansible, GitOps workflows, and automation frameworks for declarative infrastructure management
Understanding of network segmentation, service mesh implementations (Istio, Linkerd), mutual TLS, and identity-aware access controls for containerized environments
Expert knowledge of observability platforms including Prometheus/Grafana for infrastructure metrics and AppDynamics for application performance monitoring
Strong understanding of observability and monitoring solutions including Prometheus/Grafana for infrastructure metrics and AppDynamics for application performance monitoring; ability to interpret metrics, define dashboard requirements, and collaborate with platform teams on monitoring strategies
Knowledge of modern endpoint management solutions including SCCM, Intune, MDM platforms, and desktop deployment automation
Understanding of ITIL frameworks, service desk operations, and end-user support best practices
Technical evaluation and implementation of new platforms and architectural patterns in compliance-constrained environments
Experience with AWS, Azure, Google Cloud platforms primarily for architectural reference and hybrid patterns; focus on replicating cloud-native patterns on-premise
Advanced knowledge of enterprise networking, software-defined networking, service mesh architectures (Istio, Linkerd), and zero-trust network design for containerized workloads
Experience supporting database teams using enterprise database platforms (SQL Server, Oracle, PostgreSQL, MySQL) including containerized database operations and persistent storage strategies
Deep experience with ServiceNow platform capabilities including incident management, problem management, change management, and service catalog workflows; ability to define operational requirements and request platform enhancements
Technical Certifications: VMware VCP-DCV, VCAP-DCA, or equivalent advanced certifications; AWS Solutions Architect Professional, Azure Solutions Architect Expert, or Google Cloud Professional (for architectural reference); PMP, Prince2, or equivalent project management certifications a plus; ITIL Expert or equivalent service management certifications a plus
Company
MetTel
MetTel integrates telecom and technology in innovative ways that breathe life into your business and drive it forward.
501-1000 employees
H1B Sponsorship
MetTel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Marshall Aronow
Co-Founder & CEO
Don Parente
Vice President - Public Sector Sales and Solution Architecture
Recent News
2025-12-28
Company data provided by crunchbase