Ecocareers · 23 hours ago
IT Support Specialist, Q or "Top Secret" Clearance REQUIRED
Los Alamos, NM (LANL)
Full-time
Onsite
Mid, Senior Level
5+ years expGEM Technologies, Inc. is an award-winning federal contractor seeking an IT Support Specialist with a Q or 'Top Secret' Clearance to support the Los Alamos National Laboratory. The role involves troubleshooting technical issues, providing user support, and maintaining effective relationships while ensuring timely problem resolution.
Staffing & Recruiting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Must have an active Q or "Top Secret" Clearance to be considered
Coordinate, diagnose and troubleshoot incoming calls from users
Provide support services to users with technical problems and information technology issues involving accounts, desktop, laptop or network services or from external users who may be using LANL networks, clusters, or supercomputers from remote locations
Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
Provide case status updates which may also include weekly reporting of machine usage statistics to management and end-users
Analyze and interpret disparate information sources into meaningful data
Gather and report on machine availability and stability data for High Performance Computing Clusters
Support and maintain effective relationships with users
Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support
Qualification
Required
Active Q or 'Top Secret' Clearance
College Degree desired but will consider 5+ years of relevant hands-on IT experience in lieu of a degree
Must be a United States (U.S.) citizen
Active or very recently active DOE 'Q' Clearance or DoD 'Top Secret' Clearance
Minimum of five years related experience, or an equivalent combination of education and experience
Experience with incident management tools (SNOW is one example but others would be considered as well)
Experience with MSOffice 365/Teams
Position is 100% onsite, schedule will be either 9/80s or 5/8s
Preferred
MFA (multifactor authentication) token experience would be beneficial
Benefits
Medical, Dental and Vision Insurance (including HSA & PPO options)
Paid Time Off (PTO)
Paid Holidays
Life Insurance
Matching 401(k) Retirement Plan
Company
Ecocareers
Ecocareers provides a specialized job search for careers that make a difference.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase