Caterpillar Inc. · 1 day ago
Senior Service Engineer - Remanufacturing
Mossville, IL
Full-time
Onsite
Mid, Senior Level
$128K/yr - $193K/yrCaterpillar Inc. is a global company focused on building sustainable communities through innovative solutions. They are seeking a Senior Product Service Engineer to enhance the reliability and durability of remanufactured engines while collaborating with dealers and product support personnel to address technical inquiries and support customer needs.
ConstructionMachinery ManufacturingManufacturingMechanical Engineering
No H1B
Responsibilities
Respond to global dealer technical inquires submitted to the Dealer Solution Network that require Tier 2 support
Find issues and initiate Fix It solutions for Cat Reman engines and engine components
Support PIQ, BIQ & CPI projects with Failed Parts return, Failure Analysis, contribute to PCA ideas, facilitate Field Validation, release Service Publications and propose Field Support plans
Understand Reman product and processes in order to support Cat dealers, Regional Commercial Sales, Regional Product Support reps, and Caterpillar Machine and Component Product Support team members
Conduct dealer, customer and Reman facility visits to provide technical assistance on urgent field problems
Collaborate with new side Service Engineers to improve the design, salvage process or manufacturing process to correct product problems common between new and Reman products
Represent Cat Reman at industry dealer service conferences
Lead or support special projects to improve Reman quality
Based on customer need, on occasion, off shift support will be required, including holiday or evening hours
Qualification
Required
Bachelor's degree in engineering
Professional experience within engine, engine components, or aftertreatment systems design, performance, product support, or technical field experience
Strong mechanical aptitude and analytical ability
Strong written and oral communication skills to communicate technical information effectively with a wide range of personnel, including internal team members, dealers, customers, and suppliers
Customer Focus: Extensive knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Data Gathering & Analysis: Extensive knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment
Service Excellence: Extensive knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
Effective Communications: Extensive experience and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Problem Solving: Extensive knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
Relationship Management: Extensive knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers
Technical Excellence: Extensive knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges
Preferred
Good working knowledge of warranty and service systems
Experience with direct communication with Caterpillar Dealers
Experience with Reman and salvage processes across a wide range of components and applications
Experience with CPI process and related systems
Experience in Caterpillar's Applied Failure Analysis (AFA) process and reporting
Experience using Cat data systems: DSN, TMI, SIMS, SIS, HVC, SCAS
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
Founded in 1925
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
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