Courier Capital · 20 hours ago
Commercial Loan Servicing Manager
Warsaw, NY, US
Full-time
Hybrid
Senior Level
$65K/yr - $85K/yr
5+ years expCourier Capital is seeking a Commercial Loan Servicing Manager to oversee the Commercial Loan Servicing Processors and Documentation Specialists. This role involves managing loan booking and post-closing functions, ensuring compliance with regulations, and enhancing the efficiency of loan servicing operations.
BankingFinancial ServicesVenture Capital
Responsibilities
Continuously monitors and evaluates the Commercial Loan Servicing Processors progress in relation to booking and next day review of new Commercial and Small Business loans to ensure proper procedures and timeframes are followed
Reviews Commercial and Small Business loan documentation for compliance with regulations, federal and state laws, lending policies, lien perfection requirements and reports exceptions to management
Ensures the prompt follow-up on all disclosure, documentation and underwriting deficiencies identified in the post-closing review process or by internal and external review groups regarding Commercial and Small Business loans. Recommends and implements cost-effective procedures that will ensure timely and accurate follow-up on all Commercial and Small Business post-closing deficiencies. Provides management reports that include aged items that detail the status of all post-closing deficiencies. Identify critical systemic and individual performance matters and initiate constructive feedback to Commercial and Small Business processing centers and closing agents
Support the ongoing growth of the commercial portfolio and act as primary operations contact for interactions among the various locations
Supervise daily activities of the Documentation Specialists to include filing of loan documents in the appropriate files, acting as custodian to track location of all collateral loan files, image loan documents as required under policy and procedures, labeling of new loan files, processing of paid loan files, imaging of loan related documents under proper indexing number, perform annual inventory of all collateral files
Maintain control over loan files including notes and all collateral documentation. Ensure staff image documents appropriately and corrects any issues that are noted via training and re-imaging
Maintain control over cash collateral bags as they are transported to and from premises of the Loan Servicing department
Designs and maintains written procedures for all processes and functions to improve the efficiency and effectiveness within the department. Maintains knowledge of policies and procedures and strictly adheres to established procedures. Assures that as changes in procedures occur, they are documented and communicated to staff, including training and understanding of changes. Maintains risk controls (SOX) by regularly tracking and reviewing required documentation
Performs personnel performance reviews, sets goals, and recommends new hires, terminations, and salary increases
Respond to internal or external customers on complex inquiries or problems with loan accounts, while delivering the highest level of customer services to customers, branches and departments. Promote a high level of professionalism among staff. Provide leadership through superior example and by implementing, executing and supporting management decisions. Promote a cooperative and congenial working environment
Manages cash collateral pricing report on a monthly basis, including verification of 5% of all records to ensure proper margins and collateral values. Distributes to appropriate bank personnel according to loan type
Perform monthly reconciliations of all swap loans, ensuring accuracy between JHA and counterparty, releasing reset notices and creating valuation reports upon request
Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work
Qualification
Required
Bachelor's Degree in Business
5+ years in Banking, preferably in Commercial or Small Business Loans
Preferably Notary Public
Benefits
Medical, Dental, and Vision Insurance
Health Savings Account
Flexible Spending Account(s)
Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity, Legal Insurance & Personal Accident
Tuition Reimbursement
Employee Referral Program
Wellness Reimbursement Program
Star Volunteer Program
Employee Banking and Financial Perks
Flexible Hybrid Work Schedule
Paid Time Off (PTO)
Company Paid Holidays
Company
Courier Capital
Courier Capital has been a trusted source of premier independent financial advice and investment counsel for over five decades.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2015-11-30Acquired
Leadership Team
Steven Gattuso CFA,CFP®,CMA
Sr. Portfolio Manager & Chief Investment Officer
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