Crossover · 18 hours ago
Technical Support Engineer, Alpha (Remote) - $60,000/year USD
United States
Full-time
Remote
Mid Level
$60K/yr - $60K/yr
3+ years expCrossover is an innovative company focused on transforming education with AI solutions, and they are seeking a Technical Support Engineer to enhance their educational support infrastructure. The role involves troubleshooting complex issues across various systems and leveraging AI tools to improve customer support and operational processes.
Information Technology & Services
Responsibilities
Examine sophisticated tickets escalated by automated systems, contribute specialized human judgment where AI capabilities are insufficient, and subsequently refine the AI platform to reduce future gaps
Combine specialized human knowledge with AI tools to provide outstanding customer support, concentrating on sophisticated problems that AI systems cannot yet independently address
Qualification
Required
Must be located in North or South America
At least 3 total years of experience in a technical customer support role
Basic coding skills for the purpose of troubleshooting/bug fixes
Troubleshooting Skills: Explaining complex issues in simple terms, demonstrating strong problem understanding, recommending relevant troubleshooting strategies, proposing multiple solution paths, and showing attention to detail
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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