Thrivent · 4 hours ago
Money In Payment Processor
Appleton, WI
Full-time
Onsite
New Grad, Entry Level
$18.86/hr - $25.51/hr
0+ years expThrivent is dedicated to helping people thrive with purpose, and they are seeking a Money In Payment Processor to analyze and process premium and loan payment remittances. The role involves ensuring accurate processing of payments and delivering strong customer service through effective communication with internal and external contacts.
FinanceFinancial ExchangesFinancial ServicesInsurance
Responsibilities
Processes premium and loan remittance payments utilizing various workflow, administrative, and LOB (Line of Business) systems accurately and cost-effectively and in compliance with internal service and state and federal regulatory standards
Analyze premium and loan payments for IGO and determine necessary actions to process remittance in accordance with instructions
Contact the appropriate resource to assist in resolving the request, if NIGO. This would include contacting the member, FR (Financial Representative), internal business units, vendors or external business resources
Handles sensitive communications with customers and financial representatives, which may include highly confidential information or complaints
This position will serve Thrivent’s internal and external customer contacts via the telephone and written communications and will deliver strong customer service
Resolves telephone and written inquiries from internal and external customer contacts in a prompt, efficient manner, giving correct thorough responses to needs and requests
Documents calls, written communications, etc. made in an attempt to gather, or upon gathering the missing information needed to process the paperwork
Actively partners with others on the team on meeting established service and quality standards and identifies trends for process improvements
Meet department standards for quality, quantity and turn-around standards
Qualification
Required
High school required. Associate's degree preferred
0 to 2 years prior customer service or financial service industry processing experience preferred
Must possess solid interpersonal, verbal and written communications skills
Proficient with MS Excel, MS Word, and applicable systems of the position
Solid 10-key skills
Solid math and analytical skills
Demonstrate ability to learn remittance system processing rules and product remittance rules
Demonstrate ability to learn check, wire and ACH processing rules
Ability to work in a fast-paced environment with high level of accuracy and quality
Ability to work individually and on a team
Organized with the ability to prioritize tasks effectively
Ability to multitask
Strong background in data entry, payment processing, or multiservice billing
Strong mathematical, deduction, and analytical skills
Preferred
Associate's degree preferred
0 to 2 years prior customer service or financial service industry processing experience preferred
Benefits
Various bonuses (including, for example, annual or long-term incentives)
Medical, dental, and vision insurance
Health savings account
Flexible spending account
401k
Pension
Life and accidental death and dismemberment insurance
Disability insurance
Supplemental protection insurance
20 days of Paid Time Off each year
Sick and Safe Time
10 paid company holidays
Volunteer Time Off
Paid parental leave
EAP
Well-being benefits
Other employee benefits
Company
Thrivent
Thrivent is a financial services organization that helps Christians be wise with money and live generously.
5001-10000 employees
H1B Sponsorship
Thrivent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (9)
2023 (15)
2022 (6)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Teresa Rasmussen
President & CEO
Kelly Baker
Executive Vice President, Chief Human Resources Officer
Recent News
2026-01-23
2026-01-22
2025-11-28
Company data provided by crunchbase