Washington State Department of Social and Health Services · 18 hours ago
DSHS ESA Public Benefits Specialist 5
Oak Harbor, WA
Full-time
Onsite
Mid, Senior Level
3+ years expThe Washington State Department of Social and Health Services is seeking a Public Benefits Specialist Supervisor to join their Economic Services Administration team in Oak Harbor, WA. This role involves supervising a unit of Public Benefits Specialists, ensuring quality control and payment accuracy for public assistance programs while building partnerships with community entities.
GovernmentHealth CareSocial Assistance
Responsibilities
Supervises a unit of Public Benefits Specialists 1-4 who gather information and determine client eligibility for public assistance programs
Conducts or arranges for timely technical and professional training for staff, including the agency’s Public Benefits Specialist Training for new staff
Conducts regular and productive unit and 1:1 meeting with staff
Explains policies, rules, procedures and agency goals and performance information to unit staff
Analyzing, monitoring and assigning unit tasks, workload, and performance standards to ensure smooth flow of work
Completing employee performance appraisals and annual performance evaluations to review
Assist customers with the process of applying for Apple Healthcare by entering information into the Health Plan Finder (HPF) system on behalf of clients
Administering and adhering to provisions in the collective bargaining agreement and personnel rules
Analyzing agency policy and practices and collaborating with other supervisors/management to develop, modify, or improve local policies and procedures
Effectively manage and maintain partnership relations with community partners
Qualification
Required
One year of experience as a Public Benefits Specialist 3 or 4
Bachelor's degree and three years of experience examining/processing medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in public assistance eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information
Three years of out-of-state experience, conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs will be considered toward experience
Ability to build effective working relationships with assigned subordinate lead workers, administration officials, management team, service staff, partner agencies, contract providers, and the public
Ability to analyze and evaluate performance data, identify trends, create reports, to communicate findings and issues to stakeholders
Maintain working knowledge of eligibility for all public assistance programs
Ability to assist others in interpretation and analysis of data
Passing a criminal background check is required for this position
Company
Washington State Department of Social and Health Services
Washington State Department of Social and Health Services offers long-term care and behavioral health assistance to the community.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Candice Yi, MSW, LICSW
Deputy Chief Executive Officer/SCC
Charles Southerland
Chief Executive Officer
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